How to see number of calls in the queue for an agent who deactivated the reception of calls from the queues?

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  • Updated 5 months ago
Account type: FR

Context. In my Ringcentral, I have one queue for the main number. and only one agent who can log in this queue.

Description: When the agent untick "Accept call queue calls", he can see on the upper banner of his Ringcentral phone (10.0.0), this status info "No call queue calls" (which in French is "Aucun appels en attente"),. We re fully legitimate to see this information changed as soon as a first call is put in the queue, which is not the case. I strongly suggest tthat the number of calls in the queue are shown dynamically instead of this "static info".
By the way, if you do so, I suggest to have this number of calls in the queue (s)  shown also for agents who are active. very useful info indeed (I know we can have it from a widget but not so convenient).

Benefit: For the agent who is inactive , he can be urged to put himself active again
Fort the active agent, he can be urged to shoten a bit the current call

Thanks
Luc TD
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Luc TD

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Posted 6 months ago

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John Salewski

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We would like to see this as well.  A status of the number of calls currently in the queue would be great.  This would allow people to know there is high volume and make themselves available again.

Luc, what widget do you have that does this now? did you create one with the API, or was there a 3rd party one that yields this already?

- John