How to stop the looping to our company greeting from IVR, when an individual does not answer their phone.

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I want stop the looping to our company greeting from the IVR when an individual does not answer their phone. I need the individuals voicemail to play not the company greeting.
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Kelly Covington

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Posted 9 months ago

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Saadet, Employee

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Hey Kelly, could you provide more info about how your IVR is setup and which individual's voicemail you're referring to?