how to tell if someone is available in presence

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Presence in Glip desktop app and deskphone needs to display if user is:
Available - logged in 
logged out
on a call
in a meeting
other busy/unavailable status

It is difficult for managers to manage their teams phone availability and for others to know who to attempt a transfer to.

I know there are 3rd party software pieces and we do use hunt groups to help the call transfer success - but surely the point of presence is to see availability - or in other words "presence"?

At the moment we seem to be able to see if someone is on a call or on DND (glip) but that's it.

UK account, 250 users, mobile and deskphone combinations.
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Julie Sperritt

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Posted 4 months ago

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