Our previous phone system had a HUD application as well and allowed users to, while on a call, click and drag callers to other users to transfer vs having to do so on the phone.
From my understanding at this time if I answer the call on the phone I do NOT have the option to use HUD for these features. I only have option if I answer call via the desktop HUD app itself however without a mic or headphones that isn't really an option for us.
We would like the ability to answer calls on a desk phone using the softphone. We can currently place calls on a desk phone using the softphone, but we can answer calls with the softphone. Please add this feature.
Just to add my 2 cents. The app really needs to be an extension of the physical desk phone. Right now the app is treated as a separate phone. In other systems I could even put a call on hold on the physical phone and pick it on a softphone without have to transfer or 'flip.' Transfer, conference, etc should all be supported.
This is especially true given Ring Central don't appear to have made much of an effort to closely couple desktop phones with their platform. By this I mean shipping phones with an instruction sheet detailing multiple short codes for features such as call recording is poor. This is something that should be long forgotten in the days of basic phones on a PABX and not what I'd expect using the latest Cisco IP phones on what is claimed to be a market leader cloud based platform.