Faxes: how to update the email address that faxes are sent to?

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  • Updated 5 months ago
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I have been having problems with aol so I made a gmail. Now I can't figure out how to update the email address fax's are being sent to. It should be easier to update info. This is frustrating.
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Randy Stepp

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Posted 3 years ago

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Jan Ferguson, Channel Partner, Champion

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Randy,

Faxes aren't sent to email addresses but rather to telephone numbers. You can send faxes from an email address, which needs to be configured in the web portal.

Go to either the Super Admin extension (x101) or the individual's extension, then select the Outbound Fax Settings menu selection. At the bottom of that area you'll find, Email addresses permitted to send faxes:

This is where you will change your email address from AOL to the Gmail email address. The   extension you choose will depend on which extension you currently have the AOL email address on.
(Edited)
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Jan Ferguson, Channel Partner, Champion

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Randy,

One other location you need to check, if you receive any notifications via email, will be the Notifications selection under the Messages & Notifications menu selection for any given extension.

If you don't change this email location as well you will not receive any notifications regarding missed calls, received faxes and the like.
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Scott Armstrong

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Following up on this.  How would you change the email address for incoming fax notifications when faxes are sent to the main line rather than to a line with an extension?
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Saadet - Community Support, Official Rep

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Hey Scott! Do you have Single or Multi-Level IVR on your account?
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Scott Armstrong

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We are on a Single Level IVR.
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Saadet - Community Support, Official Rep

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Hey Scott,

Faxes sent to your main company number will be sent to whoever you have set as the Operator Extension. From there, the notifications will depend upon the extension's settings :)