How to turn off missed calls notifications on the new ringcentral (glip) app?

i don't like this when I get notification on every missed call, which at our company is counted as missed even someone else answered.
I like my notifications only on text messages for private messages or our dispatch, billing and other rooms.
now when i see 4 notifications on my task bar no one wrote anything, its just 4 missed calls which we get like 10 per minute, and that is confusing and taking time.
there is option in preferences for missed calls and new voicemails which i turned off, but i'm still getting missed calls notifications

Edin Kajtezovic

410 Points

Posted 8 months ago

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8 months ago

Saadet - Community Support, Official Rep

54,126 Points

Hi Edin, there is no way to do so at this time. I've flipped this to a feature request and have notified the Product Team for their consideration

Comment

8 months ago

Edin Kajtezovic

410 Points

Thank you for your respond.
I mean, there is an option to choose not to receive missed calls notifications, but either you turn it on or off you're still getting those.
All it needs to be done there is to make it work, as it should have been at the first place.
It is individuals choice whether or not he/she wants to be notified on missed calls so at my opinion that's something that needs to be offered to everyone.

Comment

2018-09-06T17:32:27+00:00

Saadet - Community Support, Official Rep

51,618 Points

Correct, the Product Team is aware that this isn't working properly and they're looking into it :)

7 months ago

Benjamin Pina

1,008 Points

Has this been fixed? It is incredibly annoying having to clear hundreds of calls a day that WERE in fact answered, just by other users.

Help please :/

Comment

1 person likes this

2018-09-17T19:18:07+00:00

Saadet - Community Support, Official Rep

51,990 Points

Hi Benjamin,

As I mentioned earlier in this thread, our Product Team is aware of the issue and is working on a fix. When I learn more, I'll update this thread

7 months ago

Edin Kajtezovic

410 Points

Not so far.
I don't get it why there is an option to turn off those notification when it's not working!?!
I just believe that they're not doing anything about that when still we have missed calls notifications.
The guys that made the app should have get this done in no time.

Comment

1 person likes this

7 months ago

Ron Ganus

86 Points

I don't know f this will help anybody, but if you turn off phone features in the Glip app it will stop these notifications. You have to save the setting then close the app and re-open. This works for me, but I didn't use the phone features in the Glip app anyway.

Comment

2018-09-21T15:03:17+00:00

Edin Kajtezovic

410 Points

Actually this does help, if you're not using any other phone features.
But as an admin for my company I just turn those off, turn off and back on my ring central desktop app and that takes effect and it is helpfull. Thank you Ron.

2018-09-26T14:46:36+00:00

Benjamin Pina

998 Points

Unless I'm doing something wrong, this does not work for me. I have "Phone Calls" turned off, "Missed Calls and New Voicemails" (in two places) turned off, and "Phone Calls" turned off.

2018-09-26T15:03:19+00:00

Edin Kajtezovic

410 Points

Benjamin-

That does not helps, even it should have, 'cause that's what the option is saying "turn off missed calls notifications".
What does help is, go the "file" option at the left upper corner on main screen of your ring central desktop app, then "administration", and first option under "company settings" which is "enable phone features", that you need to turn off. After that you need to reboot your app. You'll see that there is no "phone" feature on the left blue side section, and with that no missed calls notifications.
But that's something you can do only if you have administrator permissions.

2018-09-26T15:04:40+00:00

Ron Ganus

86 Points

I have the desktop version of RC, version info below from Help > About. When I first turned off phone calls I didn't notice any difference, then after I shut the program down completely and restarted I no longer see anything about phone calls, the menu item for it in the quick launch bar on the left doesn't even list anything for phone anymore.

About RingCentral
Version: 18.08.1 (E. 2.0.1)
Build: 372 (rev. 8a6fd2d)

2018-09-26T15:05:29+00:00

Jeff Salisbury, Champion

1,750 Points

Like Bejamin even disabling the phone feature in the new RC app has not stopped the missed calls and voice mails from being notified. Maybe once you enable the phone functionality there is no turning back. Hopefully Saadet reclassifies this back to being a bug (broken functionality - the setting is not working) rather than a feature request.

2018-09-26T15:10:55+00:00

Jeff Salisbury, Champion

1,750 Points

I have the same version as Ron does - in the image you can see that the phone is turned off as are voice related notifications, but "Phone" still shows on the left and I still get notifications for missed calls and voicemails.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753730/RackMultipart20180926-44861-fnmaoo-RC_Phone_Will_Not_Turn_Off_inline.png?1537974646

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753730/RackMultipart20180926-44861-fnmaoo-RC_Phone_Will_Not_Turn_Off_inline.png?1537974646

2018-09-26T15:10:58+00:00

Ron Ganus

86 Points

I think Edin has the complete steps to turn this off, I changed so much in settings I forgot that I did take the steps he mentions in Administration, then after a reboot it was gone.

2018-09-26T15:14:39+00:00

Jeff Salisbury, Champion

1,750 Points

Just to be clear - when you disable it under Administration you are turning off the phone functionality for your entire company, and not just for you the user. If anyone else does want to use the phone functionality this needs to be turned on at the company level so you will need to re-enable it.

2018-09-26T15:20:32+00:00

Edin Kajtezovic

410 Points

Jeff-

That is correct. But as soon as you disable it and reboot your glip app you can enable it again. Other users in company won't even noticed that you've changed anything, and you won't have missed calls notifications until next time you reboot your glip app.
When that does happened you just do this again.
That's what I do in my company pretty much every morning. :)

(Edited)

2018-09-26T15:45:41+00:00

Benjamin Pina

998 Points

Like Jeff said, those steps under Administration may work, but that is for the whole company...? smh. All I want to do is disable the dumb missed calls thing. All else is fine. Just the missed calls notifications.

The only reason it is a "big" hassle for me is because we use Glip to communicate with our technicians in the field. I need to know if I have messages waiting for me from them. Missed call notifications are pointless, it serves no purpose at all. The calls aren't even missed - they were answered by someone else.

2018-09-26T15:56:18+00:00

Edin Kajtezovic

410 Points

Benjamin-

I hear you, but as for now ring central guys don't have a solution just for those.
I think that you'll still be receiving messages, even those sent from someones phone like texting. You just won't have missed calls notifications, everything else works fine as far as I noticed.
Try it out if you want.

(Edited)

2018-09-26T16:08:09+00:00

Robyn DeVercelly

122 Points

Where do you go under administration?

2018-09-26T16:18:37+00:00

Edin Kajtezovic

410 Points

Robyn-

Go to file on main screen, there should be administration option, if you have admin permissions.
For all steps check the comments above.

2018-09-26T16:27:26+00:00

Robyn DeVercelly

122 Points

Hi Edin, am I logging into ringcentral.com?

2018-09-26T16:32:58+00:00

Edin Kajtezovic

410 Points

Hey Robyn :)

No, that goes for new ring central desktop app.
Check the image please. Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753753/RackMultipart20180926-57244-c29v23-Untitled_inline.png?1537979555

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753753/RackMultipart20180926-57244-c29v23-Untitled_inline.png?1537979555

7 months ago

Robyn DeVercelly

122 Points

This reply was created from a merged topic originally titled New desktop app.

Taking off missed calls counter in the notification bar or ring central desktop app that way you only know you have messages on Glip.

Comment

2018-09-21T15:08:10+00:00

Edin Kajtezovic

410 Points

Robyn,

How to take off that counter in the notification bar?
Thank you.

2018-09-21T15:18:34+00:00

Saadet - Community Support, Official Rep

51,618 Points

Hi Edin, I simply merged Robyn's request into yours in order to consolidate them

7 months ago

Benjamin Pina

1,008 Points

I hope this gets fixed.

Comment

7 months ago

Benjamin Pina

1,008 Points

Holy moly now I'm getting "missed" call notifications on my mobile app.

Am I missing the point of this? Does this actually help any one in some situation I can't think of?

Comment

1 person likes this

7 months ago

Edin Kajtezovic

410 Points

It's happening to me as well.
I don't know. If this app is used for private purposes I could see the need for missed call notifications at some point. But using it for company, and showing notification for a call that someone else answered, specially when there is like 10 of those per minute that is just pointless.
Lost in all those "not needed" notification we're actually missing to catch those that we would need to see.
But even with that, I think this should be individuals choice, and there should be an option provided for individuals to choose.

Comment

1 person likes this

7 months ago

Benjamin Pina

1,008 Points

Yeah, it definitely shouldn't be a system wide setting, and having notifications that basically mean nothing is so annoying.

Comment

7 months ago

Benjamin Pina

1,008 Points

Even if I answer a call on my desk phone, I get an alert in the RingCentral App saying as a missed call.

Please fix this.

Comment

6 months ago

Benjamin Pina

1,008 Points

How does stuff like this actually get fixed? What is the best way to submit issues like this?

Comment

2018-10-22T16:38:25+00:00

Saadet - Community Support, Official Rep

51,990 Points

Hi Benjamin, I'm currently working with the Product Team on this. They're looking into it and will hopefully get back to me with more information tomorrow or later this week

6 months ago

Robyn DeVercelly

122 Points

The issue was submitted 2 months ago and we're still getting the same stupid notification!!!!

Comment

6 months ago

Benjamin Pina

1,008 Points

Yeah...I'm not sure why they're taking their time with this one.

Comment

6 months ago

Benjamin Pina

1,008 Points

It would be nice to at least know why this even exists.

Comment

6 months ago

Edin Kajtezovic

410 Points

Benjamin-

I have this fixed, but only by turning off phone features in administrations permissions, restart my glip app, and phone feature is gone on quick access bar on the main screen of the app and with that missed calls notifications.
After that you can just turn it back on and everyone else in your company will still have all phone features available if needed not even knowing you've did anything.
I know it would be a lot better if ringcentral guys would get this right, but I don't want to wait that long, so I go by this.

Comment

6 months ago

Benjamin Pina

1,008 Points

Hmm I hadn't tried that. I'm going to try it now.

Comment

6 months ago

Benjamin Pina

1,008 Points

It seems like that is a good solution for the desktop app. The mobile app will still get the notifications though...

Comment

1 person likes this

6 months ago

Benjamin Pina

1,008 Points

Well that solution doesn't work so well, unless you do it every time you restart your computer/reload the app. That is as much of a hassle as clearing the notifications every few seconds.

RingCentral, please, pleeeeaaaase help

Comment

6 months ago

Edin Kajtezovic

410 Points

So you find this once a day app restarting as much of a trouble as the clearing missed calls notifications every minute for 8 hours of a working day?! :)
It takes like 5 seconds of your time!
Then good luck waiting and begging RingCentral to do something about it.
Check out my first posting over this issue, it's been there for over two months, and they've responded that Product Team has been notified, and we have same issue to date.

Comment

2 people like this

6 months ago

Account Manager

92 Points

This has been driving me insane. I've been told by RC that they will communicate this as something that's desired and considered for a new release. They also told me that only admins could turn the phone features on and off, (I don't have admin authority on my account) and that if they turn it off, it's off for everyone. Some of my co-workers use the phone features on the app. I don't, and I'm the one who receives the majority of the phone calls. So I'm constantly having to clear these notifications just to see if I have a new IM. This has made Glip useless for me. We use it to communicate to co-workers on things that we don't want to jam up our e-mail with. It really should not be that difficult to give someone the option to pick and choose which notifications they want to receive. Don't even get me started on the hoops I have to jump through to clear the notifications if I don't want to delete the item from the log. That part is buggy as well.

Comment

1 person likes this

6 months ago

Edin Kajtezovic

410 Points

I'm sorry I don't have better option to offer, but as I was explaining to Benjamin a couple of weeks ago, your admin just needs to turn off phone features for like 5-10 sec, for you or anyone else who don't want to receive missed calls notifications, until you start your "glip" app (or if it's already running you need to turn it off and back on).
After that he can turn back on phone features, but on your side it will be off until next time you restart your "glip" app.
It's not the solution I want or like but as for now is the only one I could find on my side.

Comment

6 months ago

Chris Jenkins

264 Points

We are a new corporate user to RC and currently on POC. This REALLY needs to be resolved RC team!

Comment

1 person likes this

6 months ago

Benjamin Pina

1,008 Points

Maybe we need to start a petition lol. I'm so annoyed with this.

Comment

5 months ago

Charles Curtis

60 Points

It seems this is an ongoing "bug" in the mobile app, where the mobile app notifies the user of "Missed Calls" when the calls are actually answered by other people. I kept thinking I was missing calls, only to find out other team members answer the call and took care of the client. Do I understand correctly that the Product Team has been informed about this "bug," and all we can do now is wait and hope it gets fixed eventually?