i don't like this when I get notification on every missed call, which at our company is counted as missed even someone else answered.
I like my notifications only on text messages for private messages or our dispatch, billing and other rooms.
now when i see 4 notifications on my task bar no one wrote anything, its just 4 missed calls which we get like 10 per minute, and that is confusing and taking time.
there is option in preferences for missed calls and new voicemails which i turned off, but i'm still getting missed calls notifications
I like my notifications only on text messages for private messages or our dispatch, billing and other rooms.
now when i see 4 notifications on my task bar no one wrote anything, its just 4 missed calls which we get like 10 per minute, and that is confusing and taking time.
there is option in preferences for missed calls and new voicemails which i turned off, but i'm still getting missed calls notifications
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410 Points
Posted 6 months ago
Saadet - Community Support, Official Rep
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49,146 Points
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410 Points
Thank you for your respond.
I mean, there is an option to choose not to receive missed calls notifications, but either you turn it on or off you're still getting those.
All it needs to be done there is to make it work, as it should have been at the first place.
It is individuals choice whether or not he/she wants to be notified on missed calls so at my opinion that's something that needs to be offered to everyone.
I mean, there is an option to choose not to receive missed calls notifications, but either you turn it on or off you're still getting those.
All it needs to be done there is to make it work, as it should have been at the first place.
It is individuals choice whether or not he/she wants to be notified on missed calls so at my opinion that's something that needs to be offered to everyone.
Saadet - Community Support, Official Rep
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48,772 Points
Correct, the Product Team is aware that this isn't working properly and they're looking into it :)
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998 Points
Has this been fixed? It is incredibly annoying having to clear hundreds of calls a day that WERE in fact answered, just by other users.
Help please :/
Help please :/
Saadet - Community Support, Official Rep
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48,812 Points
Hi Benjamin,
As I mentioned earlier in this thread, our Product Team is aware of the issue and is working on a fix. When I learn more, I'll update this thread
As I mentioned earlier in this thread, our Product Team is aware of the issue and is working on a fix. When I learn more, I'll update this thread
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410 Points
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86 Points
I don't know f this will help anybody, but if you turn off phone features in the Glip app it will stop these notifications. You have to save the setting then close the app and re-open. This works for me, but I didn't use the phone features in the Glip app anyway.
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410 Points
Actually this does help, if you're not using any other phone features.
But as an admin for my company I just turn those off, turn off and back on my ring central desktop app and that takes effect and it is helpfull. Thank you Ron.
But as an admin for my company I just turn those off, turn off and back on my ring central desktop app and that takes effect and it is helpfull. Thank you Ron.
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988 Points
Unless I'm doing something wrong, this does not work for me. I have "Phone Calls" turned off, "Missed Calls and New Voicemails" (in two places) turned off, and "Phone Calls" turned off.
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410 Points
Benjamin-
That does not helps, even it should have, 'cause that's what the option is saying "turn off missed calls notifications".
What does help is, go the "file" option at the left upper corner on main screen of your ring central desktop app, then "administration", and first option under "company settings" which is "enable phone features", that you need to turn off. After that you need to reboot your app. You'll see that there is no "phone" feature on the left blue side section, and with that no missed calls notifications.
But that's something you can do only if you have administrator permissions.
That does not helps, even it should have, 'cause that's what the option is saying "turn off missed calls notifications".
What does help is, go the "file" option at the left upper corner on main screen of your ring central desktop app, then "administration", and first option under "company settings" which is "enable phone features", that you need to turn off. After that you need to reboot your app. You'll see that there is no "phone" feature on the left blue side section, and with that no missed calls notifications.
But that's something you can do only if you have administrator permissions.
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86 Points
I have the desktop version of RC, version info below from Help > About. When I first turned off phone calls I didn't notice any difference, then after I shut the program down completely and restarted I no longer see anything about phone calls, the menu item for it in the quick launch bar on the left doesn't even list anything for phone anymore.
About RingCentral
Version: 18.08.1 (E. 2.0.1)
Build: 372 (rev. 8a6fd2d)
About RingCentral
Version: 18.08.1 (E. 2.0.1)
Build: 372 (rev. 8a6fd2d)
Jeff Salisbury, Champion
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1,746 Points
Like Bejamin even disabling the phone feature in the new RC app has not stopped the missed calls and voice mails from being notified. Maybe once you enable the phone functionality there is no turning back. Hopefully Saadet reclassifies this back to being a bug (broken functionality - the setting is not working) rather than a feature request.
Jeff Salisbury, Champion
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1,746 Points
I have the same version as Ron does - in the image you can see that the phone is turned off as are voice related notifications, but "Phone" still shows on the left and I still get notifications for missed calls and voicemails.
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86 Points
I think Edin has the complete steps to turn this off, I changed so much in settings I forgot that I did take the steps he mentions in Administration, then after a reboot it was gone.
Jeff Salisbury, Champion
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1,746 Points
Just to be clear - when you disable it under Administration you are turning off the phone functionality for your entire company, and not just for you the user. If anyone else does want to use the phone functionality this needs to be turned on at the company level so you will need to re-enable it.
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410 Points
Jeff-
That is correct. But as soon as you disable it and reboot your glip app you can enable it again. Other users in company won't even noticed that you've changed anything, and you won't have missed calls notifications until next time you reboot your glip app.
When that does happened you just do this again.
That's what I do in my company pretty much every morning. :)
That is correct. But as soon as you disable it and reboot your glip app you can enable it again. Other users in company won't even noticed that you've changed anything, and you won't have missed calls notifications until next time you reboot your glip app.
When that does happened you just do this again.
That's what I do in my company pretty much every morning. :)
(Edited)
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988 Points
Like Jeff said, those steps under Administration may work, but that is for the whole company...? smh. All I want to do is disable the dumb missed calls thing. All else is fine. Just the missed calls notifications.
The only reason it is a "big" hassle for me is because we use Glip to communicate with our technicians in the field. I need to know if I have messages waiting for me from them. Missed call notifications are pointless, it serves no purpose at all. The calls aren't even missed - they were answered by someone else.
The only reason it is a "big" hassle for me is because we use Glip to communicate with our technicians in the field. I need to know if I have messages waiting for me from them. Missed call notifications are pointless, it serves no purpose at all. The calls aren't even missed - they were answered by someone else.
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410 Points
Benjamin-
I hear you, but as for now ring central guys don't have a solution just for those.
I think that you'll still be receiving messages, even those sent from someones phone like texting. You just won't have missed calls notifications, everything else works fine as far as I noticed.
Try it out if you want.
I hear you, but as for now ring central guys don't have a solution just for those.
I think that you'll still be receiving messages, even those sent from someones phone like texting. You just won't have missed calls notifications, everything else works fine as far as I noticed.
Try it out if you want.
(Edited)
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122 Points
Where do you go under administration?
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410 Points
Robyn-
Go to file on main screen, there should be administration option, if you have admin permissions.
For all steps check the comments above.
Go to file on main screen, there should be administration option, if you have admin permissions.
For all steps check the comments above.
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122 Points
Hi Edin, am I logging into ringcentral.com?
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410 Points
Hey Robyn :)
No, that goes for new ring central desktop app.
Check the image please.
No, that goes for new ring central desktop app.
Check the image please.
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122 Points
This reply was created from a merged topic originally titled New desktop app.
Taking off missed calls counter in the notification bar or ring central desktop app that way you only know you have messages on Glip.
Taking off missed calls counter in the notification bar or ring central desktop app that way you only know you have messages on Glip.
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410 Points
Robyn,
How to take off that counter in the notification bar?
Thank you.
How to take off that counter in the notification bar?
Thank you.
Saadet - Community Support, Official Rep
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48,772 Points
Hi Edin, I simply merged Robyn's request into yours in order to consolidate them
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998 Points
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998 Points
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410 Points
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998 Points
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998 Points
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998 Points
How does stuff like this actually get fixed? What is the best way to submit issues like this?
Saadet - Community Support, Official Rep
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48,812 Points
Hi Benjamin, I'm currently working with the Product Team on this. They're looking into it and will hopefully get back to me with more information tomorrow or later this week
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122 Points
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998 Points
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998 Points
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410 Points
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998 Points
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998 Points
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998 Points
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410 Points
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82 Points
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410 Points
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184 Points
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998 Points
It seems this is an ongoing "bug" in the mobile app, where the mobile app notifies the user of "Missed Calls" when the calls are actually answered by other people. I kept thinking I was missing calls, only to find out other team members answer the call and took care of the client. Do I understand correctly that the Product Team has been informed about this "bug," and all we can do now is wait and hope it gets fixed eventually?
Saadet - Community Support, Official Rep
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48,772 Points
Hi Charles, are you part of a Call Queue?
