How would you set up an emergency Hunt/Rollover type system in RingCentral?

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Hello, I am looking for a way to setup a Hunt Group/Rollover Group with RingCentral. It would be deployed in "emergency" situations when a retail locations pots phone system goes down. We would forward the locations main phone number to the RingCentral account and it would need to act like a multi-phone system in the store where it just rolls over to the next line when one is in use. This would most likely be deployed as a softphone system to these locations via computer and phone apps.

What we are trying to avoid is a ring loop where if the number is forwarded it is picked up by someone on an app and the main number is called again and it doesn't know to forward the call again and just rings forever.

I've talked to two different customer service agents, emailed our account rep a few times, and searched all over the help section of the website and can't find exactly what I am needing, granted I am probably not searching for the right terminology. If anyone could help my out I would really appreciate it.

A little backstory just in case anyone needed or wanted to know. The company I work for has nearly 100 retail locations across the country, most of which are on the outside edge or larger cities and thus have less stable phone service for some reason. Because we sale construction materials, the phone system going down is a major problem for these locations as this is how the majority of these companies do business with phone calls and fax.

Thanks for any help you can offer!  
Photo of McElroy Metal Kevin Johnson

Posted 2 months ago

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Brandon, Champion

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I don't see a situation where a loop would be created.  The concern I have would be the number of call paths your POTS line provider allows at one time.  I have seen when a POTS line is forwarded and only has one call path so during the length of a single forwarded call anyone else who calls the number gets busy signal.

What you describe should be quite simple to just manually call forward a POTS line to your RingCentral number and then anyone who calls the published POTS line as usual will just ring to RingCentral in whatever manner you choose to configure it.

Outbound calling maybe a problem since you will not be able to send the caller ID of the POTS line, but only the RINgCentral number.  This could confuse customers and cause them to ignore calls or to add the RingCentral number to their contacts and call the company back later with that number.

Why not get rid of the POTS lines at all the stores completely?  Mobile phone apps can work as your emergency failover if the store loses power or has an internet outage.




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Brandon, Champion

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BTW, I am an authorized RingCentral reseller and help people like you all the time.  If you want to discuss further feel free to email me: bsvec@teamonesolutions.com
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