Allow approved bluetooth headsets to answer calls using the Softphone or mobile app.

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This conversation has been merged. Please reference the main conversation: Provide support for wireless headsets and bluetooth devices.

I would like to be able to answer calls on either the Ringcentral app or the softphone with my bluetooth headset. Is this possible? If it is not, when will it be? Many other VOIP companies have the ability to do this.
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amy

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Posted 6 years ago

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RC-Installer, Champion

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Hi Amy, What type of Blue tooth headset are you using? Are you saying that the Softphone does not recognize it?

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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amy

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I currently have the Plantronics voyager bluetooth headset. The issue is that I am not able to answer a call from the answer/hangup button on the bluetooth. I have to manually answer it on the app, or on the computer softphone (whichever I am using at the time). Once the call has been answered I can hear it on the headset. It is just not able to be answered from the headset directly. I am considering purchasing the Jawbone Icon bluetooth that is on the recommended list by Ring Central. I would like to make sure that this feature will work before I purchase it though.
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amy

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I am running the APP on the iphone 5.
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RC-Installer, Champion

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It would be good to know if there are certain headsets that work with the Answer button on the headset and ones that do not.

I am not that versed in the headset so hopefully someone from RC will chime in and confirm.

RC could we answer this question?

Chuck
Certified Ring Central Installer
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Desiree, Alum

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Hi Amy,

Looks like the smartphone app has the same issue. You can use the bluetooth headset with your phone, but it won't allow you to answer calls using it.

I've sent both of these requests to our product team. I agree this is very important functionality.

I'll keep you posted on progress via this thread.

Community - Please +1 if you'd like to see this.

Thanks.

Desiree 
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amy

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Thanks for looking into this. Hopefully that will be added soon.
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amy

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Hey Desiree,

Whatever happened to this request? It's been over a year and we have never seen this functionality added. Not giving me any confidence in ring central.
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Patrick Baldwin

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Here is the solution I am using the HS-1200  Install Autohotkey (http://www.autohotkey.com/) Add this line in the

autohotkey !c::Send {F6}{Enter}

How this works
As ring central has removed the hotkey for ansering the phone it becomes diffucult to anser the phone without the mouse.  To accplish this you have to first bring the ring central soft phone into focus.  f6 does this.  When ring central is in focus then you can answer the phone using enter.    So with this we now have a way with the keyboard to answer the phone but we have the issue that that is not the keyboard command sent by the phone button on the headset.  To translate that into the f6-enter we take the alt-c that the headset sends and use autohotkey to send the new command. 

I have tested this using the newest version of ring central can make no promises on any older version.
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amy

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Thanks for the tip Patrick. It doesn't help if you are not physically at your computer. The point would be to press the answer button on your headset and pickup the call. I would like RC to add this feature as discussed over a year ago. This also doesn't help with the mobile app functionality.

Its very disappointing to have a company you spend a lot of money on ignore a simple request for a feature that should already exist. They were also initially supposed to address this, but never followed up. I doubt they would be too happy if I ignored their bill like they ignored this request.
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Ross

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Any update on call answer ability using the button on the plantronic voyager headset while using the RingCentral softphone?
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amy

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We must be dreaming to think that Ring Central will actually add essential functionality to their product. Its been two months already since I brought this up and nothing has happened.
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Ben Foster, Alum

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Hi Amy and Ross, no immediate plans to integrate particular headset models with the softphone. We do have this request filed with our engineering team, though, so they are taking your requests into consideration. Sorry about that!
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Ross

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I spoke with Plantronics they said the more people that contact them the greater chance that they will create the additional software necessary to integrate the "remote call control" feature with the RingCentral softphone (they already have it for several others).

CALL PLANTRONICS to request this feature! 800-544-4660

Ben- thanks for the info! Any idea how many softphone users there are w/ RingCentral?
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Ben Foster, Alum

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It's in the thousands, I imagine - not totally sure. Plantronics can reach out to our product management team for more specific info.
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Peter Lavoie

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This is a great idea to supprt. Many of us are mobile professionals for whom this would permit the full functionality anywhere, anytime one is connected to wifi using their Softphone app on their computer. Supporting mobile professionals would be a smart business strategy for RingCentral. Talking through the computer is an unsatisfactory solution.
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Ray

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What if you just have the calls forwarded to your cell number using ringcentral and then use the bluetooth headset to answer them using your cell? Which is then in turn answering the softphone ringcentral caller. This would most definately work.
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amy

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The only problem with that is that you have to press 1 on your phone to accept the call when it is forwarded to your cell, thus eliminating the convenience of a bluetooth. We have already tried this and it isn't a good solution. We should be able to use the app with a bluetooth. Clearly this will never be an option as 9 months have already passed since they said they were working on it. 
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MikeBGrandRapids

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Would love the option to answer calls through softphone via the button on the headset!
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Lynn the Nerdkat

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I've been using the Plantronics Legend bluetooth on a Galaxy S4. It works great to accept a call because I just say "answer". However, when you press the button to hang up the call, it makes a noise but doesn't hang up on incoming calls. I've made an a** of myself several times thinking the phone was hung up. lol  It works great on outgoing calls. I have my phone dialer set up to always call out using the Ring Central so that probably has something to do with it.
The first tweak that I made to my RC was to turn off the annoying "Press 1 to accept this call." If I don't want to accept a call then I will tell my bluetooth to "ignore". I missed about my first 10 phone calls because I couldn't find my phone to press 1. Now I have a bit more time to hunt it down so I can end an incoming call. Better but not perfect.
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Derrik Buschatz

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I want to add my request to this discussion.  I want to buy a wireless headset and be able to answer the softphone with it.  That way I am not having to run to the computer when the phone rings, and also so I can still be available if having to run an errand around the house.  Please get this update.


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Patrick Baldwin

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Here is the solution I am using the HS-1200  Install Autohotkey (http://www.autohotkey.com/) Add this line in the

autohotkey !c::Send {F6}{Enter}

How this works
As ring central has removed the hotkey for ansering the phone it becomes diffucult to anser the phone without the mouse.  To accplish this you have to first bring the ring central soft phone into focus.  f6 does this.  When ring central is in focus then you can answer the phone using enter.    So with this we now have a way with the keyboard to answer the phone but we have the issue that that is not the keyboard command sent by the phone button on the headset.  To translate that into the f6-enter we take the alt-c that the headset sends and use autohotkey to send the new command. 

I have tested this using the newest version of ring central can make no promises on any older version.
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amy

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I wouldn't hold my breath...They have never fixed this problem even though they said they would a year ago. Lame.
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Derrik Buschatz

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Seems like it should be an easy fix.   too bad
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amy

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You would think!
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Patrick Baldwin

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Posting in main thread. 

Here is the solution I am using the HS-1200  Install Autohotkey (http://www.autohotkey.com/) Add this line in the

autohotkey !c::Send {F6}{Enter}

How this works
As ring central has removed the hotkey for ansering the phone it becomes diffucult to anser the phone without the mouse.  To accplish this you have to first bring the ring central soft phone into focus.  f6 does this.  When ring central is in focus then you can answer the phone using enter.    So with this we now have a way with the keyboard to answer the phone but we have the issue that that is not the keyboard command sent by the phone button on the headset.  To translate that into the f6-enter we take the alt-c that the headset sends and use autohotkey to send the new command. 

I have tested this using the newest version of ring central can make no promises on any older version.
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Ross

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Thanks Patrick!!
Any idea if this will work for the Plantronics Legend headset?

Here is what my autokey looks like, is this right?:

;; AutoHotkey Version: 1.x
; Language:       English
; Platform:       Win9x/NT
; Author:         A.N.Other <myemail@nowhere.com>
;
; Script Function:
; Template script (you can customize this template by editing "ShellNew\Template.ahk" in your Windows folder)
;

#NoEnv  ; Recommended for performance and compatibility with future AutoHotkey releases.
SendMode Input  ; Recommended for new scripts due to its superior speed and reliability.
SetWorkingDir %A_ScriptDir%  ; Ensures a consistent starting directory.
!c::Send {F6}{Enter}
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Patrick Baldwin

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The same concept should work.  I think that the key used is relatively standard so it should work with any one that has the button.  You may have to update the line of code to match what the headset sends or modify the settings in the headset to send alt+C   Something else that I found if you have issues with the alt key holding to long add the line #useHook On
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Ross

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I think a problem may be that the Plantronics call button is set to connect/disconnect the headset from the bluetooth adapter, so I think it may conflict. I am by no means a programmer so I am not sure how to diagnose or change the headset settings. Any chance you could take a look at how to setup with a Plantronics bluetooth setup? 
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Patrick Baldwin

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What is the exact model I may be able to look up what it uses.
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Ross

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Plantronics Voyager Legend, P/N: 87300-01
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Patrick Baldwin

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I looked up the manual for this one and did not see what it was using for the commands in the manual.  Look at your software and see if it allows you to set actions for the buttons on the headset.

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