How can we tell if someone is on a call?

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This conversation has been merged. Please reference the main conversation: Presence: How do I enable Presence on all available lines?

Is there a way that my employees can tell if someone else is on a call? Sometimes we transfer calls to each other but there's no way of knowing if that other person is on a call already.
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Michael Arndt

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Posted 6 years ago

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Ryan Doberstein

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I would also like you know this, I oversee communications in an office with 10 people and it is frustrating to know whether or not somebody is on the phone before transferring a call...
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RC-Installer, Champion

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Hey Guys, sorry about the delay in this one.  This is called Presence monitoring and it depends on the type of phone you are using.  some do not support presence so this is the first question.  After that it is just  configuring the settings through the RC portal.  It works quite nice.

If you need assistance in this configuration, Let me know


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Mike, Official Rep

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For anyone else with similar or related questions, this page will answer many questions on the Presence feature.
Presence Frequently Asked Questions
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Jorge Rojas, Champion

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presence also work on the mobile app and the soft phone. Just add the users as favourites. But you must configure presence before hand.

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