Call Queue: Add the ability to see if a caller is holding in the queue? [Real time monitoring]

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This conversation has been merged. Please reference the main conversation: Provide real-time call logs and reporting

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David Freitas

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Posted 6 years ago

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Chris Zimmerman

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This is a must.  In my experience, when programmers say It's on the road map and its in the works but we don't have an ETA, that translates to a long wait.  Can RC at least tell us if it is on the currently being developed list or if it is line behind other projects. 

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