How do I answer an incoming call to my desk phone from another users desk phone?

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This conversation has been merged. Please reference the main conversation: Presence: Transfer calls using presence buttons?

If I am helping a co-worker at her desk and my desk phone rings I want to be able to pick up my incoming call from her desk. I don't want to transfer my line to hers. Is there a code to pick up an extension?
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Renee Slakoper

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Posted 6 years ago

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RC-Installer, Champion

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This call pickup feature has to be configured and you have to have a phone that supports it.

It is called Presence What phone are you using?

Certified Ring Central Installer

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