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280 Points
Posted 5 years ago
RC-Installer, Champion
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27,170 Points
What are you looking to accomplish? Do you have several businesses and depending on what you are doing you want a different caller ID number to be displayed on the recipient's phone?
If not and to directly answer your question, you could assign different lines to the phone but would not be able to use presence.
I think there may be other options if I knew what your goal was?
If you want to get a bit more detailed, e-mail me directly
ckfuscone@yahoo.com
Chuck
Certified Ring Central Installer
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280 Points
Thanks much Chuck
I have two numbers (xxx) 962-4000 and (xxx) 699-3219.
As it relates to the 5 green lights on my phone, I would like to be able to push the first green button and have it associated with 3219, and the second light associated with 4000.
RC-Installer, Champion
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27,170 Points
I know you could easily make a change in the account to select a different number for that phone. But not sure if that is what you are looking to do.
At this time I don't think you could make that selection from the phone.
What about when receiving calls?
Are both numbers routed to your phone?
Chuck
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280 Points
- 60 Points
In our example we have two numbers:
1) Main phone line
2) A leasing line
They have different call routings, but in the end, they often ring the same person. One is a higher priority to answer than the other so it would be ideal to know which one is ringing before answering.
I hate to use two physical phones to accomplish this?
Ashlynn Kaplan, Champion
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1,000 Points
RC-Installer, Champion
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27,170 Points
There are many solutions to this type of thing so a few questions will help me explain the options so you could choose the best one.
E-Mail me directly
ckfuscone@yahoo.com
Chuck
Certified Ring Central Installer
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90 Points
Did you sort this out? I have SPA508 and want to assign 2 phone lines to the same desk phone. Please let me know how you did it.
Thanks,
San
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280 Points
Wish I could say that RS had a fix, but I had to give up on them many months ago. If you can get them to help you fix this issue, please advise, because I am sure that you and I are not the only one's with this problem. As of today, I don't think there is a fix to this issue.
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1,814 Points
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280 Points
Perhaps if we put enough pressure on RS, they can fix this. I cannot imagine in this day in age that one cannot write some code for their system to accomplish what must be a very simple solution to so many people's problem.
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1,814 Points
I agree. Does RC have a uservoice forum? Do you know the best way to make our requests known?
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280 Points
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1,814 Points
RC-Installer, Champion
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27,170 Points
The first question I have is what is the goal? Are you looking to have a certain caller ID number show up on the recipients end? If that is the case then there are other ways but it cant be done from the phone.
You could add in as Company numbers $4.99 extra per month per number. Then in the extension assigned to your phone you could choose outbound caller ID, pick the number you want to show and make your call. You see you will need to be logged in to the portal to make the change before you make the call.
If this does not work for you there is a more expensive option. Depending on the phone you have and if it is Locked (Purchased from RC or unlocked, purchased from another source) you could add an additional line to your account and we could then manually provision this line with associated number to your phone.
The other caviot with this method is you CANT use the presence feature. If you have no need for presence and you want to pay more to just activate it from your phone then you have a solution. If staying logged in to the portal is acceptable you could get away with $4.99 per month extra and a couple of clicks
I hope this helps
Thank you
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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1,814 Points
Thank you for looking into this. Please note that I'm approaching this as a feature request and not a complaint about RingCentral.
I realize that through the RingCentral website, I am able to switch the outgoing caller id between my direct dial number and my main company number. I also realize that this can be done quickly through the softphone app. However there are times when I am at my desk and my laptop is in its bag, it's in sleep mode, or I'm not logged into the RingCentral site. It would be convenient to have one line button (Line 2)on my Cisco SPA525G2 configured to dial out using the outgoing caller id of my direct dial number while line 1 uses the caller id of our main business number.
Previously, I had this feature on an in-house PBX and used it quite a bit. If the programmers can work on it for a future release I'd appreciate it.
RC-Installer, Champion
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27,170 Points
I will make sure it gets entered as a feature request
Thanks
Chuck
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1,814 Points
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82 Points
I have a phone at my office but I spend half my time working from my home office. Is it possible to program both phones with the same number? I don't want to add another line to our account.
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280 Points
Mike, Official Rep
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92,456 Points
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218 Points
Mike, Official Rep
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92,456 Points
Caller ID.
How do I change the Outbound Caller ID?
Setting Up the Outbound Caller ID on RingCentral for Desktop (Windows)
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244 Points
I see this feature being requested over different topics. Would be nice to join them all together to get a stronger request.
To me the main reason for this request is because I own 3 businesses and would like to be able to call from my deskphone showing business a, b or c as the caller id. On the desktop app and phone app I can select my caller id. But on the deskphone I can't.
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84 Points
Mike, Official Rep
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92,476 Points
- 60 Points
Chris Duquette, Champion
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15,440 Points
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84 Points
RC-Installer, Champion
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27,170 Points
So share what you are trying to accomplish and we could respond
Thanks
Chuck
Certified RC Installer
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84 Points
Chris Duquette, Champion
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15,440 Points
Mike, Official Rep
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92,476 Points
Mike
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244 Points
Mike, Official Rep
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92,456 Points
The best thing users like yourself can do is comment, and vote on these threads. When you comment, be detailed in the request and always include a use case scenario showing how your business will benefit from such features.
Mike
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212 Points
- 62 Points
Saadet - Community Support, Official Rep
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48,772 Points
This may be possible with certain phone models but it is not supported by RingCentral. Therefore, we don't have any documentation on how to do so.
I would suggest taking Chuck up on his offer. His comment is right below.
RC-Installer, Champion
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27,170 Points
If you would like to talk about the options, give me a call
Chuck
Certified RC Installer
630-975-1200
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