I have a Cisco IP Phone, Model SPA525G. There are 5 green lights. Is it possible to have a different phone number associated with each green light?
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310 Points
Posted 7 years ago
RC-Installer, Champion
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27,894 Points
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310 Points
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310 Points
RC-Installer, Champion
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27,894 Points
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310 Points
I was looking to do exactly this as well.
In our example we have two numbers:
1) Main phone line
2) A leasing line
They have different call routings, but in the end, they often ring the same person. One is a higher priority to answer than the other so it would be ideal to know which one is ringing before answering.
I hate to use two physical phones to accomplish this?
In our example we have two numbers:
1) Main phone line
2) A leasing line
They have different call routings, but in the end, they often ring the same person. One is a higher priority to answer than the other so it would be ideal to know which one is ringing before answering.
I hate to use two physical phones to accomplish this?
Ashlynn Kaplan, Champion
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1,100 Points
What we do for our numbers is make an extension with a name for that number and connect the number to it. Then, we enable presence and ring my phone when a user monitored rings (depending on call handling), so when someone dials the specific number, we can see which one it is and answer accordingly, or know that we can't let it go t voice mail, etc. This is the solution we use s we don't have t deal with pressing 1 before connecting business or call screening.
RC-Installer, Champion
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27,894 Points
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90 Points
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310 Points
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1,874 Points
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310 Points
Todd
Perhaps if we put enough pressure on RS, they can fix this. I cannot imagine in this day in age that one cannot write some code for their system to accomplish what must be a very simple solution to so many people's problem.
Perhaps if we put enough pressure on RS, they can fix this. I cannot imagine in this day in age that one cannot write some code for their system to accomplish what must be a very simple solution to so many people's problem.
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1,874 Points
Dave,
I agree. Does RC have a uservoice forum? Do you know the best way to make our requests known?
I agree. Does RC have a uservoice forum? Do you know the best way to make our requests known?
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310 Points
I will say this about RS..they certainly do have great customer service people, Always polite and super knowledgable. However, the best way is to call them up and continue to do so until they get the powers that be to fix this issie. It's going to take some time on your part, but the community would sure be thankful. Post your results and then we will know what else we can do.
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1,874 Points
I'll give them a call and share any updates. Thanks.
RC-Installer, Champion
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27,874 Points
Hey Guys, I was talking to my tier 3 engineer about this issue and here is what information I found out.
The first question I have is what is the goal? Are you looking to have a certain caller ID number show up on the recipients end? If that is the case then there are other ways but it cant be done from the phone.
You could add in as Company numbers $4.99 extra per month per number. Then in the extension assigned to your phone you could choose outbound caller ID, pick the number you want to show and make your call. You see you will need to be logged in to the portal to make the change before you make the call.
If this does not work for you there is a more expensive option. Depending on the phone you have and if it is Locked (Purchased from RC or unlocked, purchased from another source) you could add an additional line to your account and we could then manually provision this line with associated number to your phone.
The other caviot with this method is you CANT use the presence feature. If you have no need for presence and you want to pay more to just activate it from your phone then you have a solution. If staying logged in to the portal is acceptable you could get away with $4.99 per month extra and a couple of clicks
I hope this helps
Thank you
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
The first question I have is what is the goal? Are you looking to have a certain caller ID number show up on the recipients end? If that is the case then there are other ways but it cant be done from the phone.
You could add in as Company numbers $4.99 extra per month per number. Then in the extension assigned to your phone you could choose outbound caller ID, pick the number you want to show and make your call. You see you will need to be logged in to the portal to make the change before you make the call.
If this does not work for you there is a more expensive option. Depending on the phone you have and if it is Locked (Purchased from RC or unlocked, purchased from another source) you could add an additional line to your account and we could then manually provision this line with associated number to your phone.
The other caviot with this method is you CANT use the presence feature. If you have no need for presence and you want to pay more to just activate it from your phone then you have a solution. If staying logged in to the portal is acceptable you could get away with $4.99 per month extra and a couple of clicks
I hope this helps
Thank you
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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1,874 Points
Hi Chuck,
Thank you for looking into this. Please note that I'm approaching this as a feature request and not a complaint about RingCentral.
I realize that through the RingCentral website, I am able to switch the outgoing caller id between my direct dial number and my main company number. I also realize that this can be done quickly through the softphone app. However there are times when I am at my desk and my laptop is in its bag, it's in sleep mode, or I'm not logged into the RingCentral site. It would be convenient to have one line button (Line 2)on my Cisco SPA525G2 configured to dial out using the outgoing caller id of my direct dial number while line 1 uses the caller id of our main business number.
Previously, I had this feature on an in-house PBX and used it quite a bit. If the programmers can work on it for a future release I'd appreciate it.
Thank you for looking into this. Please note that I'm approaching this as a feature request and not a complaint about RingCentral.
I realize that through the RingCentral website, I am able to switch the outgoing caller id between my direct dial number and my main company number. I also realize that this can be done quickly through the softphone app. However there are times when I am at my desk and my laptop is in its bag, it's in sleep mode, or I'm not logged into the RingCentral site. It would be convenient to have one line button (Line 2)on my Cisco SPA525G2 configured to dial out using the outgoing caller id of my direct dial number while line 1 uses the caller id of our main business number.
Previously, I had this feature on an in-house PBX and used it quite a bit. If the programmers can work on it for a future release I'd appreciate it.
RC-Installer, Champion
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27,874 Points
I agree, it should be able to be done from the phone. I just wanted others to know the options
I will make sure it gets entered as a feature request
Thanks
Chuck
I will make sure it gets entered as a feature request
Thanks
Chuck
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1,874 Points
Thanks, Chuck. Feel free to ask me if you would like any more information.
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82 Points
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310 Points
Seeing as I asked this question Two Years ago, I'd say it's safe to assume we will never have the ability to do this, even though it seems like a super simple fix and something that many of us could really use.
Mike, Official Rep
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94,148 Points
I believe you are correct Bill, but I'll try to get a firm answer. I don't think they'll add this feature. It's my understanding that by enabling this it would block other more desirable features.
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218 Points
I too am very interested in this. I do work over the phone with clients in 3 different cities. They can all call me through the numbers I pay $4.99 a month for. However, on outgoing calls I would like to choose the phone number that I call out from so it shows that I am local. The only workaround I see is to use the RingOut service on a different device such as the app on the computer which allows me to select outbound caller ID, and then answer the desk phone to be connected to my customer.
Mike, Official Rep
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94,148 Points
Joshua, here are a couple links showing the options for changing the Outbound
Caller ID.
How do I change the Outbound Caller ID?
Setting Up the Outbound Caller ID on RingCentral for Desktop (Windows)
Caller ID.
How do I change the Outbound Caller ID?
Setting Up the Outbound Caller ID on RingCentral for Desktop (Windows)
(Edited)
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244 Points
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104 Points
Mike, Official Rep
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94,910 Points
Chris Duquette, Champion
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16,898 Points
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104 Points
RC-Installer, Champion
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27,894 Points
Bill, I have tried to get more details about what you want to accomplish 4 years ago and you did not engage. At the end of the day the assisted provisioning will only configure the line 1 and 2 and the rest could be used for presence. There is a manual provisioning process but most people will not do it because of complexity and not being fully supported.
So share what you are trying to accomplish and we could respond
Thanks
Chuck
Certified RC Installer
So share what you are trying to accomplish and we could respond
Thanks
Chuck
Certified RC Installer
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104 Points
What are you talking about not engaging? I even sent you an email 4 years ago, plus there are an additional SEVEN emails on this same thread. If you don't understand the issue that myself and all of the others are referring to, then perhaps that's why continuing this conversation is a waste of time. Go read from the beginning if you want more details.
Chris Duquette, Champion
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16,898 Points
Mike, Official Rep
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94,910 Points
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244 Points
I'll just post here again that this is an important feature to have, allowing me to choose which line I'm calling outbound from my deskphone. I'm curious as to what other features are being worked on that are perceived as more important....maybe giving us the chance to choose where customer priority lies would help you guys to prioritize feature development.
Mike, Official Rep
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94,860 Points
There are a variety of reasons we often do not advertise future release features, but, you can get a good idea of what other users are asking for right here on the Community. From the home page, you can click "Ideas" then filter by either "me too's (which are votes)" or by "number of replies". This way you can see the demand, activity, etc for each idea submitted here on the Community. Keep in mind, this is the only source of data our product team uses, and the prioritization process is quite complex so there's not any hard rule as far as number of votes or any other criteria before something gets implemented.
The best thing users like yourself can do is comment, and vote on these threads. When you comment, be detailed in the request and always include a use case scenario showing how your business will benefit from such features.
Mike
The best thing users like yourself can do is comment, and vote on these threads. When you comment, be detailed in the request and always include a use case scenario showing how your business will benefit from such features.
Mike
(Edited)
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212 Points
Having the ability to have a Desktop Phone with Two separate Lines, and the Ability to Select The Line you call out from, as well as have it flash on an inbound call seems pretty rudimentary. 2 Line POTS Phones were doing this in the 80's? When I manually log into the Polycom IP550, I can see the phone has the ability to host up to 4 separate lines. Why Couldn't I just Provision each of these lines with different RC credentials/user information? I had this feature on my polycom ip550 with Fonality/NetFortris previously, same phone, worked like a charm... The ability of one physical desktop phone being able to have separate lines on it is of great advantage to many users.
This is what I'm looking as well. How do I configure my phone for this? I have CISCO SPA525G.
Saadet, Employee
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67,790 Points
Hello Alex,
This may be possible with certain phone models but it is not supported by RingCentral. Therefore, we don't have any documentation on how to do so.
I would suggest taking Chuck up on his offer. His comment is right below.
This may be possible with certain phone models but it is not supported by RingCentral. Therefore, we don't have any documentation on how to do so.
I would suggest taking Chuck up on his offer. His comment is right below.
RC-Installer, Champion
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27,894 Points
