Call Queue: How do I delete a call queue?

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  • Updated 1 year ago
  • Answered
  • (Edited)
I created some extra Call Queues under Groups. I can't figure out how to delete them. Where is the delete button for Call Queues.
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Mark Rubin

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Posted 5 years ago

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David Mullis

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I need to do this, but there is no disable button.
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James J

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I need to do it to, but I also have no disable button.  It shows Status: Enabled
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Barrett S, U.S. Tier 3 Support

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Hey James,  

If the group is set as the operator extension under Auto-Receptionist, you will not be able to delete it.  I would check to see if it is the operator extension under Auto-Receptionist -> Operator Extension.

Thanks,
Barrett
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BRAUN

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you have to deactivate it first
(Edited)
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US .

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Using the System for my Business , We are Customer Service for Direct tv , Charter Spectrum and Vivint Home Security. Our Calls are mostly Dropped Due to the Agents in different locations and the Call queue option if the turn off they dont show if the agent is offline or not. please let me know if any one knows the solution to this system. as if some one hits the break i can see it. but if someone just puts on call queue off i cant see.
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Saadet - Community Support, Official Rep

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Hello US,

I'm sorry but I don't quite understand your question. Could you please go into more detail so we can better assist?