Receive collect calls

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  • Idea
  • Updated 1 year ago
  • (Edited)
I am unable to receive collect calls and can find no way to change settings etc. in the RingCentral interface.
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Justin Cook

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Posted 5 years ago

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RC-Installer, Champion

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Hi Justin, as far as I know the receiving of collect calls is not available with RC.

But if you have an 800 number associated with your account, you could give that out as that could be dialed free for the caller.

What is the scenario?

Chuck
Certified Ring Central Installer
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Louise Desserre

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Hi Chuck - at some point will Ring Central be accepting collect calls? We do have a need for this.
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Mike, Official Rep

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Hi Louise,  I just finished looking onto this and we currently do not accept collect calls, but there have been some requests made so it has been under consideration for a while. Unfortunately I can't say if or when it will actually be available. 

Mike 
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Justin Cook

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For the record, I am still interested in this as an option. I have had to use a work around that costs me a great deal of money in the interim. I have a criminal defense practice as well.
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Mike, Official Rep

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Hi Justin,  I'll flip this from a Question, to an "idea" topic so others can chime in and our Product Team will see/consider this. 
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Jasmine M, Employee

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1:Office Standard (12 lines)
2:not discussed
3: for callers to be able to reach our clients via collect call
4: Scenario: client's customer would call them collect.
5: Benefit: Not only will our customers be more accessible to their clients in any given situations, the more customers they have, the more their business will grow.

case: 05195307
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Justin Cook

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What does this mean? Are collect calls actually possible now?
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Jasmine M, Employee

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No Justin,  this is just a feature request entry. Sorry for the confusion.
(Edited)
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Brian Neal

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I didn't know people still made collect calls in this century! 
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Louise Desserre

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Brian, it depends on your clients. We are a criminal defense law firm and prisons that are long distance from us will not let the accused call us unless they call collect.
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Brian Neal

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I understand! I didn't realize that's how things still worked! I haven't made a collect call myself in over 15 years. Thanks for that information!
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Kelly Dodd

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This is a feature we are interested too, we are also working with individuals who are incarcerated.