How do I retrieve deleted or purged call records? I purged my call records by mistake!

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  • Updated 6 years ago
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I was searching my call records and purged them by mistake! How do I get my records back? I need them to do my billing and get paid!!! Cant believe they would put PURGE button in the search area!!! I thought it meant purge the search results!!! Arg!
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Ali Qazi

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Posted 6 years ago

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Desiree, Alum

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Hi Ali,

Yikes!

We can't restore the records, but we can send you an Excel list of call records. It's not the same exact thing, but it does contain the same information.

Please email me at community[at]ringcentral.com with your email address on file with your RingCentral account and the dates you need information. Then, our Tier 3 will send you the data.

Thanks!

Desiree
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Aljero Crisostomo

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Hi Desiree,

What about the recorded mp3 call logs? Will you be able to retrieve it? I also have the same problem. I accidentally clicked the yes button after clicking the purge button (I guess I got used to the "yes" button being on the left side instead of the right side in confirmation notifications). :( I'll be happy if I can get at least the recorded mp3 calls since last week and the list of call records from the beginning. Thank you very much!

Best regards,

Aljero
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Ben Foster, Alum

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Hi Aljero, sorry to hear about the mix-up. Did you open a support case for this issue? Our support team may be able to assist.
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Aljero Crisostomo

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Hello Ben,

Yes, I was able to reach your support team. This issue has been resolved. Thank you very much! :)

Best regards,

Aljero

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