How do I set the default fax type for downloaded faxes to TIFF?

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  • Updated 6 years ago
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Before the new softphone upgrade I was able to hit a "received fax" and it would automatically pull up as a TIF file and go into the editing software. I cannot remember the correct way to change this to make it happen.
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Kevin H

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Posted 6 years ago

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Desiree, Alum

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Hi Kevin,

I'm pretty sure you change this in the default program you have selected for the editing software. Usually, this is Adobe Acrobat Reader.

Can you login to that program and see if you can update the file type for downloaded faxes there?

Let me know!

Thanks.

Desiree
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Kevin H

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Yes I know that you can change the download default, the problem is I can't remember where that change in programming is located.
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Ryan Weathers

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You now have to contact support. Apparently it was removed with the website upgrade and they are looking at re adding it.

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