How to get an individual confirmation per fax????

  • 0
  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate. If you have questions or comments related to this to thread, please create a new topic, or post to anot

Besides the activity log to see what has been done, how can I get individual fax transmission receipts ???????
Photo of Robert Shinn

Robert Shinn

  • 100 Points 100 badge 2x thumb

Posted 6 years ago

  • 0
  • 1
Photo of Robert Shinn

Robert Shinn

  • 100 Points 100 badge 2x thumb
keep in mind on my user settings I do have:

Fax Transmission Results:
checked for by email

with email listed...

what am I missing ???
Photo of Alex Iliff

Alex Iliff

  • 4,154 Points 4k badge 2x thumb
Sometimes one email is associated to multiple users...and if the system gets confused it can use the settings on the other user instead of the one you want, so that would be my first check.
Photo of Robert Shinn

Robert Shinn

  • 100 Points 100 badge 2x thumb
in this case, each user has their own email associated so never duplicated
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Hi Robert - which email address is selected under Settings > My Settings > Messages & Notifications > Notifications? This is where fax confirmations will arrive. Also, take note of which extension is sending the fax. Transmission receipts only get sent to the sender by default.
Photo of Robert Shinn

Robert Shinn

  • 100 Points 100 badge 2x thumb
that would be the email associated with the users extension.  None have the same email in this area.   but they are not getting transmission receipts during send

This conversation is no longer open for comments or replies.