HUD: add categories

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  • Idea
  • Updated 4 weeks ago

Adding an option to the HUD to create categories would be a useful function (f it doesn't exist already). As I work with the support team and reception I often have to transfer calls between colleagues, so the ability to create a category to quickly locate a team then a colleague would save some time. Having a header in bold such as 'Support' or 'Sales' then being able to drag and drop people in at one they've been added to the HUD. Just a thought.

I know you can relocate them by clicking and dragging them in the edit function when in the HUD but to separate between teams would be useful.

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Luke Callen

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Posted 2 years ago

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Chris Duquette, Champion

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That sounds like a very useful option to me, kinda of like being able to make teams in glip but through the HUD instead. it's got my vote.
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Saadet - Community Moderator, Official Rep

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I have changed this to a feature request for others to vote on :)

If you like the idea, please vote in the upper right-hand corner!
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Saadet - Community Moderator, Official Rep

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Hi Luke,

The prioritization process of implementing a new feature is quite complex. This is still a fairly new feature request that has 6 votes. Our Product Team is aware and regularly checks open feature requests for consideration. If/when we receive any update on this type of feature becoming available we will be sure to update this thread.
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Luke Callen

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Hi Saadet, 1 year on.. any updates?
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Saadet - Community Moderator, Official Rep

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No updates at this time.
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JAMES DWORKIN

  • 72 Points

Oh please, a company like RC should have this already implemented.  This is basic 101 stuff.  How does RC not have the capability to alphabetize and sort by 
department HUD?  Come on, do you know home much this would improve our jobs?  
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Gary Manske

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Please check out the Bridge Operator Console in the App Gallery. It's free to try for the first 30 days. This might be an option for you. Here's a link: https://www.ringcentral.com/apps/bridge-operator-console
 
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Kevin Tran

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Nice idea, i vote it
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Jerad VanDerBeek

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This feature would be nice to have in all three lists:  contact, favorites and HUD
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Stephen Aulick

  • 62 Points
Even if you could just make the Department field visible and able to be sorted by that would work.