HUD & Call Monitoring: Ability to hide or change status when monitoring calls.

  • 1
  • 6
  • Idea
  • Updated 1 year ago
  • (Edited)
I set up call monitoring for me to monitor admins that answer the phones randomly. But, anyone who has me on their HUD can see  that I am monitoring a call. That kind of defeats the purpose because I believe all of them have me on their HUD. Any way to not show when you are monitoring a call?
Photo of Rhonda

Rhonda

  • 668 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
  • 6
Photo of Chris Duquette

Chris Duquette, Champion

  • 14,544 Points 10k badge 2x thumb
im assuming your talking about the softphone HUD right? im pretty sure you can set your status to a custom message or even invisible, i havent tested it myself or come across it before but if you change it to either of those id assume it would show one of them instead of your monitoring a call because, yes, they could then see and act differently upon knowing theyre being listened to.
Photo of Rhonda

Rhonda

  • 668 Points 500 badge 2x thumb
Yes, I am talking about the softphone HUD. I did test it. I happened to be setting up a computer for another person and put myself on her HUD. Then I tried all of the settings. It didn't matter. If I was on a call, it showed in her HUD who I was on with, including call monitoring where it showed the extension I was connected to along with the number that that extension was on with. So that is how anyone who had me in their HUD would see I was call monitoring, if they could figure it out that is. But if they were like me, they would wonder about that, especially if it was their extension they saw at the time. 
Photo of Mike

Mike, Official Rep

  • 92,054 Points 50k badge 2x thumb
Rhonda,

Just letting you know I changed this post to a feature request. Anyone else who would like to see this please comment and vote.
Photo of Rhonda

Rhonda

  • 668 Points 500 badge 2x thumb
Thank you! 
Photo of Randolph Scott

Randolph Scott

  • 80 Points 75 badge 2x thumb
I agree with Rhonda, we need this feature in Ring Central. Today, two managers are training a new employee and we are monitoring his calls with HUD and the annoying beep is making him nervous. 
Photo of Jordan .

Jordan .

  • 64 Points
Please make this happen!