HUD: Disable Caller ID information

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This conversation has been merged. Please reference the main conversation: HUD: Disable Caller ID on incoming calls visible to all HUD users

Our company just migrated over to RingCentral last Friday and we were disappointed to discover that Caller ID information for active calls is visible to all within the HUD (internal calls show a name while external calls show a phone number).   This has created a privacy issue in our environment.  We want to be able to see the user's presence in the HUD, just not in-call data.

I am not arguing that there is no need to present this data.  I am sure you have some customers that value this information as part of call monitoring (such as company's with customer service and sales departments).  However, this doesn't apply to our company.  What I am arguing is RingCentral's implementation of this feature.  Attaching this to Presence and making it an all-or-nothing setting is incorrect.  

I would like to request that this feature get changed in the near future so that we can either:

1.  Turn off in-call data that is displayed in the HUD but still have Presense on for users


2.  Allow admins to be able to give only specific users the ability to view in-call data within the HUD (this option probably makes more sense).  Again, this should have no impact or connection to showing a user's presence on the HUD.
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Posted 3 years ago

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