HUD Display: Please have Deskphone DND status show on HUD

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RingCentral Team. We would like to see in our Desk phones that a user is in DND. When the user press the DND on their Desk phone it does not show their pressense even on the HUD app or Deskphone.
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Gabriel Soto

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Posted 2 years ago

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Mark Murphy

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This reply was created from a merged topic originally titled When DND is selected on the phone, the status displayed on the HUD does not chang....

When DND is selected from the phone (Polycom VVX series), the status displayed on
the HUD does not change. 
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JustinHarrell

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This reply was created from a merged topic originally titled Polycom BLF Presence out of sync.

So we just moved completely over to Ringcentral and thought this was working when we did our testing.

Does Ringcentral show the extensions status correctly on the Polycom VVX series BLF buttons?

Currently ours show if the line is ringing or in call, but if the extension is marked busy or DND it still shows available on the Polycom.

A secondary issue is, does Ringcentral support setting the extensions status to DND when the phones DND button is pressed?

Currently the DND button on the phone simply rejects calls but does not mark the status properly?

These two issues are causing significant problems as no one can reliably and consistently keep their presence info up to date and this worked fine with our old system.
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JustinHarrell

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Since this is not supported I would suggest you change your literature to correctly reflect this until implemented, it currently says: 

" Whether using your desk phone, smartphone or desktop app, you can also share your presence status – available, busy or on hold – with your admins or colleagues."