This conversation has been merged. Please reference the main conversation: Is anyone else having a problem with the HUD showing the incorrect information regarding call state?
Ones again the presence on the HUD got broken again on the desktop app.
The presence on the phone and the desktop app does not sync.
Called again to RC. they instruct me to PURGE the data on each user, I did it and same issue. Then called later and they instruct me to roll back to version 8.4.5, I did it and same issue with the presence.
How in the world RC technicians do not have any idea how to resolve the issue if they cause it by their update.