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I have added two Park locations to my HUD, but they often don't function correctly (clicking on them doesn't park the current call). Is this being worked on?
Note: This conversation was created from a reply on: HUD: Heads Up Display enhancement ideas.
Note: This conversation was created from a reply on: HUD: Heads Up Display enhancement ideas.
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382 Points
Posted 4 years ago
Mike, Official Rep
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94,188 Points
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382 Points
Hi Mike,
Here's an image of my current HUD:
If I am on an active call and want to park it at one of the predesignated locations, I would expect to be able to switch to the HUD and click on one of the available Park locations. However, the majority of the time this doesn't work as expected. The call stays active and doesn't get parked when I hover the mouse over the park location and then click it.
Dan
Here's an image of my current HUD:
If I am on an active call and want to park it at one of the predesignated locations, I would expect to be able to switch to the HUD and click on one of the available Park locations. However, the majority of the time this doesn't work as expected. The call stays active and doesn't get parked when I hover the mouse over the park location and then click it.
Dan
Mike, Official Rep
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94,178 Points
So, it works some of the time? Can you confirm what version of RC Desktop you are running. If you are not on 7.4.2 or 7.4.3 then "check for updates". If you are on 7.4.1 or older but you don't have an update available, let me know.
Mike
Mike
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382 Points
Yes, it will occasionally work as expected. I'm running 7.4.1 and no updates are showing as available.
Dan
Dan
Kim, Alum
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43,934 Points
Dan, please check to see if permissions are given.
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382 Points
That's not the issue. It works correctly from the Polycom phone, but not from the soft phone.
Kim, Alum
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43,934 Points
Please open a web case at this time for further troubleshooting.
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382 Points
FWIW, it seems to be working correctly now. If I run into any further issues, then I will open a ticket.
Mike, Official Rep
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94,178 Points
Thanks for the update and yes. feel free to open a ticket if necessary.
I am having the same issue. I can private-park a call once using the desktop app. But, if I unpark that call on the dekstop app, I am unable to repark it with the desktop app. I click on Park, then select the private park group and it just returns me to the call. This is only the case with the desktop app. I can park, unpark, and repark private parked calles on all my desk phones.
Mike, Official Rep
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94,178 Points
David, are you still having problems with this? If so can you check to see if you are on the latest 7.4 version?
Mike
Mike
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382 Points
This issue has reappeared for me. Is there a later version than 7.4.1.17562 that is available to install?