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Each of us has rebooted the app, our phones and even the computer to resolve these issues. But after only a few moments they are reporting incorrect status again.
We are each running windows 7, RC App version 8.0.4.20112.
Thanks in advance for the help!
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288 Points
Posted 4 years ago
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808 Points
Kim, Alum
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43,934 Points
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808 Points
Kim, Alum
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43,934 Points
If you have these already configured, Great!! Then we can move on to the next troubleshooting steps. I will also do some digging into what your were told (do you have a case number I can reference), but I wanted to ask an additional question...Is the issue duplicated on physical phones, or only HUD on Desktop App?
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288 Points
Thanks!
Kim, Alum
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43,934 Points
Since you've experienced this issue on both the hardphone and the softphone, let's get those ports to your IT Dept just to make sure.
Do you have a case number from when you contacted Support about this? I want to check on it and what you where told regarding this.

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288 Points
I just verified with our local tech support and cisco (who manages our router) that all of our settings are perfectly matched to RC's recommendations. Any other suggestions on this end or is it just a bug that will be pushed out in a nearby update?
Thanks!
Kim, Alum
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43,934 Points
Also, I'll ask around for other suggestions.
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288 Points
Nathan Malone, U.S. Tier 3 Support
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4,790 Points
Do you remember who you talked to? Generally you would not get to a Tier 2 person unless you have an open case that was escalated. To my knowledge there is no known issue relating to the problem you are describing that is set to be fixed in an upcoming release.
My best suggestion to address this issues is to open a case with tech support. We would need screenshots to verify that everything is set correctly. If everything looks good then we can get a call example and send to Tier 3 for further investigation, but from my experience the problem you are describing points me to your network not being configured correctly.
Thanks!
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288 Points
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288 Points
Kim, Alum
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43,934 Points
Kim, Alum
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43,934 Points
Mike, Official Rep
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94,178 Points
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