I am having trouble answering my phone before it goes to my voice mail.

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I am having trouble answering my phone before it goes to my voice mail. Can you tell me how to change the length of time the phone will ring before going to voicemail? US / Ring Central For windows V 8.2.1.22660
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Blasco

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Posted 2 years ago

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Mike, Official Rep

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Sure... You can increase the number of rings before the call goes to voicemail.  You'll see step-by-step instructions here:  Call Handling and Forwarding
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Mike, Official Rep

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Yes.  You have to log into your account through the web portal here: https://service.ringcentral.com/
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Chris Verdin

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I'm not seeing that for the Desktop App for Windows.  Only the option to wait before forwarding.  No option for the RingCentral for Windows app.

 

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Mike, Official Rep

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You are in the right place.  Try increasing the seconds to about "20" to start.  Since you don't have any forwarding set up, then the calls go to voicemail. 20 seconds should give you about 4-5 rings. 

Mike 
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Chris Verdin

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So where it says Wait 0 seconds before forwarding begins is actually how many rings it will give?  I thought it was just only used when you had another number you wanted it to forward to.  But since I don't have another number I thought it was irrelevant. 

I've had it set to 0 for a long time now.  It rings 3 times before going to Voicemail on it's own with the setting set to 0. 

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Mike, Official Rep

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You'll get 1 ring about every 5 seconds so, I still suggest putting it at about 20 seconds.