I am trying to make an outgoing call and when I click on the green phone icon it says internal calls only. Why?

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  • Updated 2 months ago
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can anyone help me with this?
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Frank Canace

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Posted 1 year ago

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Saadet, Employee

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Hi Frank, sounds like the Admin on your account has set your permissions this way. You'll want to speak with them about it.
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Joanna Loaiza

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Hello Saadet, where could we change the permissions to allow the users to make outgoing calls? Thanks!
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Saadet, Employee

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Hey Joanna! If you're an Admin on the account and you have a Premium or Ultimate tier you will see the option to set a Custom Role for your users :) This article explains it!
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Admin Account

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The User role we have indicates they should be able to make outgoing calls. Using the iPhone they can. The Windows 10 app however shows a disabled call button and it says "internal calls only". We are Premium Tier.

Can you walk through what the settings should be so the Windows 10 app allows outgoing calls?
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Mary Rose, Official Rep

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Which app are you using? is it the one with the R icon or phone symbol?
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Allen Mills

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I have the same problem and im using the the laptop app with R symbol
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Landon Rowan

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I have the same problem that user "Admin Account" is having.  Our outbound calls work on the mobile apps but not on the Windows 10 desktop tap (That program and just that program says "Internal Calls Only".  We are using the one with R icon:

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Jenn, Official Rep

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Hello Landon,

I would highly suggest opening a case with our phone support to check your phone system settings.