is any one having problems after update 2 iOS 10.2 on the ring central app for iPhone 6 s and tmobile

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  • Updated 3 years ago
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This conversation has been merged. Please reference the main conversation: VoIP Calling Unavailable after iOS 10 Update

 tmobile
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Oscar

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  • frustrated

Posted 3 years ago

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Brandon, Champion

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I have not noticed any issue and updated to 10.2 and also was on 10.2 beta previously.  Are you having issues or just wondering?
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Oscar

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Yes is not working just text msj I use T-Mobile carrier and nobody help I think
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Oscar

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What carrier. You ise
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Oscar

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I did all that I try in another cel and didn't work
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Oscar

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Some friends use ring central with another carrier and is working I really don't know what's going on
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Oscar

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i am still out of service
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Oscar

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i can text and calls some time ring but i can conect
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Mike, Official Rep

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Oscar,  It might be related to the network but some troubleshooting will have to be done.  I've never tested this in an iPhone, but PingPlotter has an iPhone app that you might try.  https://www.pingplotter.com/download/ios/

This page has instructions for the desktop version.   I suggest running a few tests to various addresses including sip.ringcentral.com and compare the results from different times of day and different locations. 

QoS: running PingPlotter to isolation of QoS issues.
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Andres Sauceda

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Yes I am having issues as well. I can only make calls on wifi and I get my voice mail on LTE
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Andres Sauceda

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To add to this. I am using T-Mobile. I have an Iphone 7 128gig. I had an iphone 7 12gig that worked great until I updated to 10.2 Upon that update my phone would not stay online. It would say LTE and then drop off the network about every 2-5 mins. Making pretty much any phone call unbearable and data usage terrible. I took it a apple store and they were able to replicate the issue and ended up giving me a new iPhone 7 since it was only 2 weeks old. Upon restore (which is still 10.2) My phone did start working with phone calls and data. However my Ring Central stopped working on LTE> WTH!!!

Weird things on this 10.2 My phone will forget the wifi of any area I walk into. If i get of the network of wifi that I was on when I walk back into range of that exact wifi it forgets my password.

I'm really suffering. Please help
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Mike, Official Rep

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Andres,  It sounds like you may still have an issue with the device since it won't reconnect to a wifi signal you were previously connected to. 

As far as the mobile app you state   However my Ring Central stopped working on LTE> WTH!!!   
Can you provide more specifics on what is happening?
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Oscar

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I change my cell phone I Check download speed from tmobile I did all I hope tomorrow. Monday the find what's goin on
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Oscar

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Still not voip calling and loosing busness

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