I can receive calls but cannot call out

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  • Updated 7 months ago
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When I dial a number I get a window with 3 fields. Phone number I'm calling.  My location which says custom number as the only option and then Custom number where my number is placed.  Then I hit the call button and I get a status window with the following...  Call status: cannot reach.  Caller Status:  Generic Error.  Callee Status: Generic Error. Nothing happens and the window shifts back to the dial buttons.
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Shonee Lesh

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Official Response
Hello Everyone,

In order to help you all, we need to gather more information and troubleshoot. Please open a case or call our Support Team directly.