I can see preview of texts but can't access full message. Texts not sending

  • 0
  • 1
  • Question
  • Updated 10 months ago
  • Acknowledged

Hi Ring Central support,


Damon Gaffney (Ring Central phone # 214-263-1769) is having serious issues with his Ring Central app. I spent over an hour trying to trouble shoot with support on Friday. The below screen shots show the issues that Damon is experiencing. At this point, Damon is completely unable to rely on RingCentral for business purposes and it needs to be remedied ASAP.


I spoke to support for over an hour, sent a detailed email, and have not received any communication back. Below is my original message to support.

In the below screen shot, you can examples of text chains with two people that are causing issues. To clarify, this happens multiple times a day with multiple client but I’m focusing on these two items. From Kevin Mazza, you can see a message beginning with “Just spoke to Del. He doesn’t think...” However, when you click on that text, the chain is blank. Also, you can see another text chain with Kevin Mazza where there’s a message failure. I don’t know why or how that text chain got split into two threads. 

I included a screen shot showing all texts, when you click on one of the text chains with Kevin Mazza, it’s completely blank. 

When you click on the other Kevin Mazza text chain, it shows that Damon’s messages are not being delivered and they’re stuck in “unsent”. 

On the main text screen, you can see a text from Markus Joswig. You can see that Damon recently sent Markus a text that begins with “You just checked the camera. Look....”  

 When you click on the Markus Joswig text chain, the entire text chain is blank even though he can see a preview of the text from the client on the main text screen. 

Damon has deleted and reinstalled the app multiple times and it doesn’t help. He has deleted the entire text chain and tried texting again and it doesn’t fix the issue. Please work to remedy this issue ASAP, it’s completely unusable and unreliable right now.

Please call me with any questions – 972-989-8694


Mike Swartz
Photo of Steven Edgington

Steven Edgington

  • 70 Points

Posted 10 months ago

  • 0
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 13,838 Points 10k badge 2x thumb
Hi Mike, 

I see that Damon has an open case with our tech support team. My recommendation is to continue working with our tech support team. They will follow up with you as they have updates.