I cannot log into the desktop windows app but can log in on web version

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I am able to log in to Ring Central via web but on the Desktop App for Windows, i get an error message saying incorrect information. Anyone know why this is happening?
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Cecile Glassy, Champion

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11-07-2017 USA-based account 2287 users 3800 DID lines:::  When this happens to our users we direct them to clear their browser cache and cookies and then it usually always allows their login credentials to pass properly   http://success.ringcentral.com/articles/RC_Knowledge_Article/Clearing-your-Google-Chrome-browser-s-cache-and-cookies

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