I cannot log into the desktop windows app but can log in on web version

  • 0
  • 1
  • Question
  • Updated 8 months ago
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I am able to log in to Ring Central via web but on the Desktop App for Windows, i get an error message saying incorrect information. Anyone know why this is happening?
Photo of Britt

Britt

  • 70 Points

Posted 8 months ago

  • 0
  • 1
8 months ago
Photo of Cecile Glassy

Cecile Glassy

  • 14,126 Points 10k badge 2x thumb
11-07-2017 USA-based account 2287 users 3800 DID lines:::  When this happens to our users we direct them to clear their browser cache and cookies and then it usually always allows their login credentials to pass properly   http://success.ringcentral.com/articles/RC_Knowledge_Article/Clearing-your-Google-Chrome-browser-s-cache-and-cookies

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction