I cannot see that my boss is on the phone. How can we make that happen?

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michelle

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Posted 2 months ago

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James A, US Enterprise Engineer

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Hello Michelle, 

If you have a Presence capable phone you will need to add him to your Presence on your phone and it will tell you if he is on the phone. You can see if you have the phone here
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/Presence-Overview

If you log into your RingCentral account at service.ringcentral.com and go to Settings>Phones & Numbers > Phones > Presence. Then the 3rd line select "change user" and search his name, select him then hit Enter then hit Save. Your phone will reboot. After it is done he will show under your name in the 3rd line. 
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9751

If you are not an admin you will have to have an admin go to his extension and make sure under Phones & Numbers > Phones > Presence>Permissions and turn on Allow other users to see my Presence status. This way if he is on the phone he will show red on your phone under his name.