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When someone calls me and I answer the phone, I can't hear them but they can hear me. I've also tried calling out and I get a dial tone but as soon as the call connects with someone, I can't hear anything (except that the phone has stopped ringing). Same thing when I called out to my home - rang 4 times and then once the answering machine was to pick up, the line just goes silent. I have restarted my phone 3 times and still nothing changing. HELP!