I can't print reports = Blank Page

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Hello,

When I print a report I just get a blank page.  I can see the report in my browser, but when I print it gives me a blank page.  This problem is the same across multiple device/browswer/OS including Safari, Firefox, Chrome and Edge browsers.

Am I alone in this problem?  Hopefully we can restore this basic functionality because it helps our management team communicate with staff.  We need either a printed report or a .pdf export.
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jake moore

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Posted 1 year ago

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Taylor

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In Firefox, add the extension 'Print Edit WE'. Once loaded, open a report. Click the extension. You will still see a white screen - choose 'Close' on the toolbar.

Then go to Menu > Print (browser menu). You will now see the report as printable.
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Dorian Jackson

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How do you open a report in firefox?
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Saadet - Community Moderator, Official Rep

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Hey Dorian, did you still need help?
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Dorian Jackson

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yes. I would like to print a specific call log with RingCentral's logo on it. Please advise.
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Saadet - Community Moderator, Official Rep

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Hey Dorian,

Right now, when you download a report it will not have the RC logo on it
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Dorian Jackson

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Yes,

I am aware. That is the source of my problem. I did see why I can print articles with the RingCentral Logo on it, but not reports. This should be changed immediately as these records belong to the clients and can be used as evidence in Court.
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jake moore

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Perfect!  Thank you.  The same plugin works in Chrome too.   I think google higjacks the search results even in firefox to show the Chrome extensions.
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Taylor

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I'm glad to hear that it worked for you. Quite the quirk.

Cheers.
(Edited)