I can't see myself (only black screen) even though video is toggled on.

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I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me. 
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Jennifer Gustavson

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Posted 7 months ago

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J.B. Ferguson, Champion

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This might sound rudimentary and certainly is not meant as a put down, but I have seen this before. Kind of like a person not being able to see the forest through the trees. My question to you is, do you have a lens cover on your webcam? Many come with it nowadays or are added on later. I once had a client who had theirs on and really hadn't thought about that as the culprit to why they had a black screen. Again, just a suggestion...nothing more.
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Jennifer Gustavson

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Thank you for your reply and no offense taken; I understand troubleshooting. No, camera works and my little green light (built in camera) is on, but black screen. I can confirm this too because my camera app, the video/lens works perfectly. 

Also, the video function in Ring Central was working fine about a week ago and suddenly isn't. 
(Edited)
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J.B. Ferguson, Champion

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Okay...thank you for understanding. Sorry, but other than that I have no answer other than the camera may now be defective. Things can happen seemingly overnight with electronic technology as I'm sure you know. Do you have another camera you can test with RC Meetings to see if you get the same result?
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Mark Bartoszek

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If you're saying that the camera app works fine, but Meetings does not, try reinstalling Meetings.
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Jennifer Gustavson

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Thank you Mark. I actually tried that too and didn't work. 
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Jennifer Gustavson

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This reply was created from a merged topic originally titled I can't see myself (only black screen) even though video is toggled on..

I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me. 
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Mark Bartoszek

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Open the Meetings app, go to Settings>Video and click on the troubleshooting link on the bottom. Follow those steps. If it still doesn't work, I would plug in a separate webcam and see if it works. If it does, try seeing if there are drivers available for your laptop model and install them.
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Victoria Lai

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I just wanted to see if you ever found a solution to this? I have a more recent Macbook, and I am experiencing the same issue. It says I'm showing my camera, but the light doesn't come on and my video in the meeting is just blank.

Mark's suggestion above isn't available in my video settings for some reason.
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Mary Rose, Official Rep

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Hi Victoria!

Have you already tried to uninstall/reinstall your app?
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Erika Simon

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I'm having the same exact issue as Victoria. And yes, I've uninstalled/ reinstalled my app.
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Erika Simon

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Hello, I am having the same exact issue. I have uninstalled and re-installed the RingCentral app 3 different times. My webcam works perfectly with other apps. I have a 2019 MacBook Pro with Catalina. Thoughts?
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Dustin Chapman

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Also getting the same problem on an iMac. 
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Mary Rose, Official Rep

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Hello!

Please coordinate this with our Technical Support so that they can check and isolate the issue as more of you are having the same problem. 


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Ian Moffat

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Having the same problem here. 2019 Macbook Pro running Windows 10 Bootcamp.

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Victoria Lai

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I feel really silly that I didn't catch this, but for all Mac users, make sure RingCentral is provided access to your laptop camera.

 > System Preferences > Security & Privacy > Camera 

Ensure the checkbox corresponding to RingCentral is checked.