I can't seem to download desktop app on my new computer.

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  • Updated 2 months ago
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Error writing to file:
C:\Users\myusername\AppData\Local\RingCentral\SoftPhoneApp\License-de-de.rtf.  Verify that you have access to that directory.
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Letendre

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Posted 3 months ago

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Cecile Glassy

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-04-18  Did you already try downloading the Installer File to your desktop?
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Letendre

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Yes.  That is the error message I get.
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Cecile Glassy

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See if you can download it again from here? http://ringcentraladminusersgroup.org/downloads/
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Tania Schneider

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Hi I cant download desktop app to my mac. I go into Tools, desktop app for Mac and then it comes up with an error message ie: not found. 
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Tania Schneider

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404 Not Found
  • Code: NoSuchKey
  • Message: The specified key does not exist.
  • Key: sp/ringcentralformac
  • RequestId: 5093E01C2FE60788
  • HostId: byJj1hlvoLFt4Gpy5KeRUSL46TnjinfO7Xp735BgTlyaWXLfZg5rxq5SIzL43pohialiwKREvmc=
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Saadet - Community Support, Official Rep

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Hey Tania, could you share some screen shots of the error message?

Do you have issues downloading it from here?
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Tania Schneider

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I sent the error message to you. Your link didn't work. However, our team managed to go and grab it another way through Google. So we are up and running now....