I have a Mac Book pro and need a foreground option to be able to work please!

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  • Updated 1 year ago
Foreground option for macbook pro
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Veeka Marshall

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello Veeka,

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
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Veeka Marshall

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I need the foreground option on the app due to the fact we are an incoming call center, when I am typing an email as a response and the phone rings I am not able to answer it right away if app is in the background i need the app forwards and by the time I do that I have lost the call to someone else who answered before. Also we are not able to see the phone number to pull it up in the account sheet, and I cant copy and paste it from ring central incoming call option when we are live and speaking I need to be able to see the app in foreground so that I can type it in my spreadsheet also in the system, and answer the calls in timely manner, please :)
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Mike, Official Rep

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If you go to Settings > General, there is an option to keep the app in the foreground. Is this what you are looking for?

(Edited)
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Veeka Marshall

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Not for Mc Book Pro, that option is not available, its in the subject of the very first questions. I have a Mac Book pro and need a foreground option to be able to work please!