I have a Polycom 411. How do I add to the contact directory or favorites on the web or app and have it sync with my desktop phone?

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Jessica Castillo

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Posted 8 months ago

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Jan Ferguson, Channel Partner, Champion

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Short answer is you can't. The contacts in your RIngCentral portal will not sync with your desktop phone.
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Rona Orenstein, Employee

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Let's say I favorite an internal contact in the desktop app, will that show up as a favorite on the desktop phone?  
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Saadet - Community Support, Official Rep

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Hey Rona,

I don't have a favorites section on my VVX 411. The desktop app favorites only correspond to it. What are you trying to accomplish with your desk phone?

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