I have about 35 scattered site property management offices...

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Acknowledged
 I want to convert everyones existing land-line FAX to all Ring Central. Is this best done with 35 separate FAX numbers or with one FAX number and 35 extensions?
Photo of PROPERTY MANAGEMENT

Posted 9 months ago

  • 0
  • 1
Photo of Mobile Management

Mobile Management

  • 144 Points 100 badge 2x thumb
Unless something has changed on the RC side you only have one real choice: 35 separate numbers.  You can make them all VN's instead of DID's if you want to go with a pure fax solution.  That's a drastic cost reduction.  If you're ok with the fax line also being a land line then you can make those lines DID's for dual function.

We made a similar transition but converted most the fax lines to DID's since we did a full conversion.  Where applicable we informed our customers to start faxing the main line for that particular property.

Hope this helps.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hello PROPERTY MANAGEMENT,

I would suggest contacting your Account Manager so they can go over your options :) If you don't know who that is, send me an email at community.support@ringcentral.com and I can provide that for you!
Photo of Brandon

Brandon, Champion

  • 18,532 Points 10k badge 2x thumb
If you have 35 published numbers you want/need to retain I don't see any other way except porting them all into RingCentral.  If you could change to a single number (maybe toll free) that might save you $ in the long run.  You could set up a new fax number quickly, publish it and then transition over a few months finally cancelling the old fax lines.
Photo of Brandon

Brandon, Champion

  • 18,532 Points 10k badge 2x thumb
Also, remember you can receive faxes to your main and DID numbers. So, you really don't need separate fax numbers at all technically.  I suppose your concern is that the 35 numbers are published and well known by your clients though.
Photo of Nic

Nic

  • 378 Points 250 badge 2x thumb
Any word if the inbound faxing is more reliable ? Last check, there was about an 82% success rate)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 30,116 Points 20k badge 2x thumb
Since this is off topic, I have forked it to its own thread

Please reference the new conversation here: Fax Reliability