I have created a group of contacts, how can I send an SMS to the group?

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I have successfully uploaded a list of contacts, I then created a group, but, I can not figure out how to send an SMS to the group.

If I search for the group name, all of the contacts in that group show up, but, I can not send to all of them without clicking each individual member.

Am I doing something wrong?
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Zarios Hair Salon

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Posted 1 year ago

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Luke, U.S. Tier 1 Support

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It turns out that you cannot currently message to a group, individual contacts have to be added when sending SMS messages to multiple people. This is a great idea though and I'm sure others could use this on RingCentral as well!

If this feature is important to the way you want to use your RingCentral account, I highly recommend making an idea post on this community site. If other RingCentral users also like this idea, they can vote on it. This is where many new features for our services can start out. We do have a helpful Walkthrough for Submitting a New Idea in the RingCentral Community.
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Zarios Hair Salon

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The whole reason I created the group, was to be able to send a message to that group. I thought I had read somewhere that this was how to accomplish sending to a group.
I will submit the idea.
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Jan Ferguson, Channel Partner, Champion

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No, you are not doing anything wrong. Group messaging by clicking on a group is not yet a functionality of RIngCentral business SMS. To send out a group message, and have it received as a group, the recipients must be entered into our Company Contacts (which clients will normally not be listed in). When you enter more than one personal contact (e.g., clients) you will be notified that the message will be sent out as individual messages (not a group).

If you try to send a text message to a client (Personal Contacts) and also someone in your Company Contacts (an employee) you will get a message that all recipients must be in the Company Contacts to send a group message. It further informs you that the text will be send as individual messages.
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Jan Ferguson, Channel Partner, Champion

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Here's an example of what you will see if you enter individual clients (personal contacts) to SMS them all at once.



Here's an example of what I referred to in my previous message if you were to include an employee from Company contacts and a client from personal contacts.

(Edited)
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Jan Ferguson, Channel Partner, Champion

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Mere semantics. We are talking about the same thing. Sending a message to a group is called a group message.
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Jan Ferguson, Channel Partner, Champion

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If you are sending a message to a group (i.e., a Group Message) you will have to enter each person individually as I indicated above. Also, as I mentioned, the SMS text will be sent as individual messages.

By the way, I do understand the difference you are mentioning in your last message. You wouldn't want any recipient to respond to the group...but that would not happen with the way I mentioned above. But you would have to click on each person individually, as I and Luke mentioned.
(Edited)
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Zarios Hair Salon

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So, if I may ask, what is the point of creating a group in the personal contacts? It seems to serve no "real" purpose.
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Jan Ferguson, Channel Partner, Champion

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It would serve as a "container" for those personal contacts in a given company, or a given occupation, etc. depending on the needs of the user. It would not help as a contact group.
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Jan Ferguson, Channel Partner, Champion

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I also tried to answer your other question regarding Call Queues but it's no longer showing here in the conversation. Here's information from a RingCentral Official Rep which answers it the best. Mind you however, this is ONLY for Company Contacts.

"Here's an example from a test account.  On the left you create a Group in the web portal.  Then on the Desktop App (or mobile app), when you select the recipients, you'll see the group name show up with the rest of your Company Contacts.  You just select the group name and it will send the text to each member of the group.  

FYI, Once again, this is not the same as a group conversation though. But, it does save time vs sending multiple messages or adding multiple recipients over and over again.  When/if any users reply they will be 1-1 conversations, but, it might work if you just need to broadcast a message to those individuals."


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Tracy Rushing

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is this text to group feature available now, i just noticed this message string is a year old?
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Saadet - Community Support, Official Rep

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Hey Tracy, we have not implemented this feature yet. Please vote and follow this thread in order to receive updates if/when they become available