I just downloaded the Ringcentral app on my phone. Now calls to my direct number, only go to my phone. How can I fix?

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Answered
App for iPhone problem
Photo of DIVELBISS

DIVELBISS

  • 70 Points

Posted 3 months ago

  • 0
  • 1
Photo of Benjamin Pina

Benjamin Pina

  • 998 Points 500 badge 2x thumb
- Users
- Select the user you want to edit
- Call Handling and forwarding
- Set ringing to Simultaneous and have your mobile app and desk phone selected
Photo of Lee

Lee, Champion

  • 2,930 Points 2k badge 2x thumb
Also set the desktop and mobile apps to 0 Rings /0 Secs, to have them ring at the same time. If not the app will ring first.  
Photo of Benjamin Pina

Benjamin Pina

  • 998 Points 500 badge 2x thumb
Bingo.