I keep getting an error code 1001.

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  • Updated 8 months ago
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I can start my own meeting. But cannot join in most meetings (except for those with numbers starting with 14....) . Tried reboot, reinstalling. ...did not help. Using MAc Air OSX Yosemite 10.10.5
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Robbie Ray

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Posted 9 months ago

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Dick Pleasant

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Im having the same problem with Mojave.  Anybody else?
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W2 kiwi

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same problem with mojave
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Saadet, Employee

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Hey Everyone,

I would suggest making sure that your computer's firewall or anti-virus program isn't blocking RC Meetings. Also, verify that your Network has the correct IPs whitelisted and ports that are discussed in this KB article
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W2 kiwi

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Hi Saadet, 

That article you referred to may as well be in Greek for what I could understand.  It is way above the head of your average person.  I don't even know what whitelisting is
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Saadet, Employee

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Hey W2 kiwi,

I know it's a bit daunting and hard to understand, at first. Trust me, I've been there ;) However, there are some great tools online that walk you through how to whitelist an IP on your specific Operating System :) I'm not sure which one you have but I was able to quickly find some guides on Google for Windows and Mac OS