I made a vieo conference call the other day and want to know where to find the recording? Thanks All!

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
How to find recorded video conference call.  YES, I'm a noobie to Ring Central!  Thanks.
Photo of James Endo

James Endo

  • 70 Points
  • challenged

Posted 6 months ago

  • 0
  • 1
Photo of David Parent

David Parent, Champion

  • 1,050 Points 1k badge 2x thumb
It should save the mp4 file to your local c: drive user profile, documents folder under "RingCentralMeetings". This would be the system that you started the recording from.

-David
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 55,952 Points 50k badge 2x thumb
You can also verify where it was saved by going to your Settings -> Recording -> Store my recordings at: 
Photo of Laura Devine

Laura Devine

  • 60 Points
I don't see this option about where to save recordings. The only choice is a yes/no store locally. Where should it be
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 55,952 Points 50k badge 2x thumb
Hey Laura, is this recording for Meetings or RC Conferencing? 
Photo of DJB1019

DJB1019

  • 70 Points
I've recently noticed that since early December 2018 my file when saved is no longer saving a final mp4 file as it was before but all the other downloaded files are there. Any reason for that?  
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 55,710 Points 50k badge 2x thumb
Hey DJB1019,

I'm seeing the following after I record a Meeting. What are you seeing?

Photo of DJB1019

DJB1019

  • 70 Points
This is what I see.  Thanks for sharing because it allowed me to go back through some of the older recordings (early 2018) to see that it's downloaded as 3 files...the 4th file is from when it's modified.  My apologies for the post.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 55,710 Points 50k badge 2x thumb
No worries! Glad I could help clear things up :)