I need calls to be forwarded to an external call center (that's not on Ring Central)

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
I've set up call forwarding to send calls to an external call center.  When calling my business number, the caller is not being connected to the call center but the call center is receiving a call with no one on line.  The caller is being sent to voicemail.  I have RingCentral ProPlus and I am the only user for my business.
Photo of WOODARD


  • 70 Points

Posted 1 year ago

  • 0
  • 1
Photo of RC-Installer

RC-Installer, Champion

  • 26,986 Points 20k badge 2x thumb
Use an advanced rule with an "unconditional Forward" to the number

that should do it.

Certified RC consultant