I need help changing name on my phone display

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I have 4 lines displayed on my phone. I needed to change 3 names on the phone. I successfully changed 2, however the main line - line 1, did not change on my phone display but it changed in the settings. Is there a way to fix this? I did unplug phone and reboot, did not help changing the 1 line.  I'm on hold with support for 30 minutes and not sure how long I can hold. Any assistance is helpful
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Rob Zuckerman-BOCA

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Posted 4 months ago

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Mary Rose, Official Rep

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Hello Rob!

The feature you are trying to change is called Presence. Please check the link below on how to change names or users on presence.

https://support.ringcentral.com/s/article/9751?language=en_US