I need to be able to run reports that show the actual amount of time spent on the phone by user.

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  • Updated 6 years ago

This conversation has been merged. Please reference the main conversation: Reports: add more advanced filters

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Amy Kohnke

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  • frustrated

Posted 6 years ago

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Photo of Regina


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The Call Log lists the duration of the call, both incoming and outgoing.  This is what we use, but i've often wondered when the clock starts ticking.  Do you also question the accuracy of the Call Duration field?
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Ryan Pittman

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I have noticed the same thing... It is very inaccurate.

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