I need to eliminate the 15 minute time-out

  • 0
  • 8
  • Question
  • Updated 5 years ago
Merged

This conversation has been merged. Please reference the main conversation: I would like to have the 15 minute time out extended.

As our company's Office Manager I am required to monitor and manage our President's and senior staff's missed calls, faxes and voice mails.  The 15 minute automatic time-out is forcing me to log in constantly throughout the day.  I need to be able to turn this time-out off.
Photo of Robin

Robin

  • 284 Points 250 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 0
  • 8
Photo of RC-Installer

RC-Installer, Champion

  • 27,716 Points 20k badge 2x thumb
Use the call controller.  it will stay logged in on your PC and should give you the same information

thank you

Chuck
Certified Ring central installer
ckfuscone@yahoo.com
Photo of Robin

Robin

  • 284 Points 250 badge 2x thumb
Unless I'm totally missing something, the call controller/soft phone only allows me access to myown extension's missed calls, faxes, etc.  It does not allow me to manage other extensions as well.  I need overall access to our RC account, including the call log and such, for the majority of our staff - all at the same time, all day long.
Photo of RC-Installer

RC-Installer, Champion

  • 27,716 Points 20k badge 2x thumb
I will check but if you login in as an admin you may be able to see other calls.

I will check and get back to everyone.

Chuck
Photo of Robin

Robin

  • 284 Points 250 badge 2x thumb
I do login to the softphone as the admin, but you still do not see any other info but your own.
Photo of Terry Adelman

Terry Adelman

  • 190 Points 100 badge 2x thumb
I totally agree.  We have used that website for years and just this week it started this 15 minute inactivity thing and is really annoying to be putting in our password (had to change that awhile back to make it harder to type that in too!) multiple times all day.  We need a way to extend this time period...we use salesforce.com and that's an even larger company and more critical information and they don't have this 15 minute deal. Their's is more like 1-2 hours.  Please let us change or turn off.
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Becky Nabors

Becky Nabors

  • 800 Points 500 badge 2x thumb
There should be an option for us to set our own time if this is a must have feature that RC "thinks" we need...Cause I surely don't need it or want it...And would really like to know WHO requested this and why and what's the purpose...I guess I missed that email...Yes it's very aggravating to keep having to log in several times a day.
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Troy Pickett

Troy Pickett

  • 410 Points 250 badge 2x thumb
Having the website time out so quickly completely interrupted my workflow. We use the call log feature to bill for our calls, and it was so easy. Now, not so much. Please give us a variable we can adjust or go back to the way it was.
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Terry Adelman

Terry Adelman

  • 190 Points 100 badge 2x thumb

I just got this today after doing one of my hundreds of refreshing's due to this crazy new deal of expiring after just 15 minutes but this message came up one of the times and I'd LOVE LOVE to have EIGHT HOURS of time instead of this 15 minute thing!!!!
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Sarah Armstrong

Sarah Armstrong

  • 260 Points 250 badge 2x thumb
I have been getting the time-out even when I'm actively working within my settings on the site.  It makes no sense!
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Pat Boyers

Pat Boyers

  • 150 Points 100 badge 2x thumb

Idle time needs to be extended:  When it was changed on Friday, after a chat with customer service, I thought it was going to be modified so we could extend the time. But today I have been kicked out at least 10 times and I am getting really irritated.

Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Becky Nabors

Becky Nabors

  • 800 Points 500 badge 2x thumb
I will keep posting on this every day until their "engineers" do something about this...This is ridiculous....Why can there not be an option to disable this function on a per client basis or at least give us the option to increase the time out.  This is really aggravating having to log in multiple times a day.
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Evan Allen

Evan Allen

  • 228 Points 100 badge 2x thumb
My guess is that the entire system gets "bogged down" by everyone logged in simultaneously.  Hardware upgrades, and additional dedicated servers perhaps being the only solution to increased log-in's sustained?
Photo of Becky Nabors

Becky Nabors

  • 800 Points 500 badge 2x thumb
Well no one likes it and they need to fix it or give us the option to set our own time outs...but no response for days and all we get from Tech Support is to come her and fill out an "idea"....Poor Customer Service , period....
Photo of Evan Allen

Evan Allen

  • 228 Points 100 badge 2x thumb
submit an official ticket?
Photo of Becky Nabors

Becky Nabors

  • 800 Points 500 badge 2x thumb
already done everything...we have 3 tickets with them!  :-)  Thanks for the suggestion though.
Photo of Evan Allen

Evan Allen

  • 228 Points 100 badge 2x thumb
Yeah this "feature" is annoying... I've just started using the smartphone app to review call logs instead of the on site logs
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

Any questions - Contact us: www.facebook.com/apluspcservicesllc

Photo of John Lange

John Lange

  • 170 Points 100 badge 2x thumb
I have a macro recorder from JitBot.  Perhaps you could use a macro recorder to automate the process, and then just schedule to run the macro automatically and repeat throughout the day.  Let me know your thoughts.  Thank you.
Photo of Richard Callaway

Richard Callaway

  • 2,552 Points 2k badge 2x thumb
Solved:

If this helps you - Please Like us on Facebook - www.facebook.com/apluspcservicesllc

We provide remote computer repair services 15 hours a day with our HIPAA Certified PSA/CRM and we are never auto logged out - unless we leave the screen open at the end of the day.

We offer this workaround - for Chrome browsers - install the FREE Extension "Auto Refresh Plus" from the Google Play website.

https://chrome.google.com/webstore/search-extensions/auto%20refresh?hl=en-US&_feature=free

We can also install a no hassel, set-it and forget-it "Auto Refresh - Ext, Add-Ons" for most browsers @ $29.99 per User Account.

Any questions - Contact us: www.facebook.com/apluspcservicesllc

This conversation is no longer open for comments or replies.