1. We are a volunteer organization that helps rescue victims in Human Trafficking.
2-3. We have 15-20 volunteers that are a part of our Crisis Response Team. Each night 2 people are on call, but they have the option of signing up for whichever nights they can be on call each month. So each night it can be anyone of 2 members of the team making the combination of which two people the calls will be forwarded to during the night. In the past, the person doing this function (before I took over) would go in every day and update the schedule at 5pm to set the phone numbers of the two people on call. Very tedious and time consuming -- as well as limiting as the person always has to be near a computer once a day. So, I worked with Jeff from your Support Team and we came up with a way to use the 'Advance' feature under the Admin Portal to set up Rules based on the date and times the call comes in to then forward the call to the 2 people on call that ngiht. I began setting this up -- until I hit a snag -- and that is the system limiting me to only 10 phone numbers (3 built in - mobile, home, work) and 7 additional numbers. I was hoping to get all 15 members of the response team set up as additional phone numbers, and then once a month go in and set the schedule for the month using the Advanced feature Rules. But now, with the limitation I will have to set up a week at a time and hope I don't have any more than 9 people at one time.
4. Allow me to set up all my people as additional call forwarding phone numbers and not to have to delete some and use their 'slot' to set up a person who's on call that particular week.
5. The original case # was 03994479 and I worked with Jeff who helped me to work through a solution by using the Rules under the Advance option under the Admin Portal.
Thank you so much for considering a modification to increase the number of 'Additional' phone numbers that can be stored for call forwarding. As an I/T professional myself I know that some coding changes can be a big deal, and some can be quite simple. So I'm hoping this could be a simple fix! That would be great!
If the programmer wants to call me, feel free to communicate with me through my email address and we can set it up.