Call Handling: more than 10 simultaneous devices

  • 0
  • 13
  • Idea
  • Updated 1 year ago
  • (Edited)

1. We are a volunteer organization that helps rescue victims in Human Trafficking.

2-3. We have 15-20 volunteers that are a part of our Crisis Response Team.  Each night 2 people are on call, but they have the option of signing up for whichever nights they can be on call each month.  So each night it can be anyone of 2 members of the team making the combination of which two people the calls will be forwarded to during the night.  In the past, the person doing this function (before I took over) would go in every day and update the schedule at 5pm to set the phone numbers of the two people on call.  Very tedious and time consuming -- as well as limiting as the person always has to be near a computer once a day.  So, I worked with Jeff from your Support Team and we came up with a way to use the 'Advance' feature under the Admin Portal to set up Rules based on the date and times the call comes in to then forward the call to the 2 people on call that ngiht.  I began setting this up -- until I hit a snag -- and that is the system limiting me to only 10 phone numbers (3 built in - mobile, home, work) and 7 additional numbers.  I was hoping to get all 15 members of the response team set up as additional phone numbers, and then once a month go in and set the schedule for the month using the Advanced feature Rules. But now, with the limitation I will have to set up a week at a time and hope I don't have any more than 9 people at one time.

4.  Allow me to set up all my people as additional call forwarding phone numbers and not to have to delete some and use their 'slot' to set up a person who's on call that particular week.

5.  The original case # was 03994479 and I worked with Jeff who helped me to work through a solution by using the Rules under the Advance option under the Admin Portal.

Thank you so much for considering a modification to increase the number of 'Additional' phone numbers that can be stored for call forwarding.  As an I/T professional myself I know that some coding changes can be a big deal, and some can be quite simple.  So I'm hoping this could be a simple fix!  That would be great!

If the programmer wants to call me, feel free to communicate with me through my email address and we can set it up.


Photo of Connie Ikeda

Connie Ikeda

  • 210 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 13
Photo of RC-Installer

RC-Installer, Champion

  • 26,482 Points 20k badge 2x thumb
Hi Connie, I would create Virt Extensions for each of thoes voulenteers and then enter their phone number in the call handeling.  This way you are not limited and it will be a much better setup.

You will know what number belongs to who and could do much more with an extension on the system insted of just a forwarding number

This should help

Chuck
Certified RC Installer
chuckfuscone@gmail.com
Photo of Connie Ikeda

Connie Ikeda

  • 210 Points 100 badge 2x thumb
Hi Chuck -- I worked with Tech support and we batted around that idea, unfortunately the system only allows us to forward to one number, and I need it to forward to 2 people simultaneously.  He couldn't think of another way around that need.  Further thoughts?
Photo of RC-Installer

RC-Installer, Champion

  • 26,482 Points 20k badge 2x thumb
That does not make sense to me.  Of course I would have to see your call flow but I know I have calls to more than one even using extensions

Are you using call queues?
Photo of Connie Ikeda

Connie Ikeda

  • 210 Points 100 badge 2x thumb
Hi Kim, I've only been working with the system for about 2 days - and just in the area of call forwarding.  I was asked to take over the setting up of the call forward numbers every day -- and that's when I talked to the Support people if their might be a better way to set them up in advance so I didn't need to do it daily.   So I'm not savvy enough on the system to know what the call queues or users are.  Sorry.
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
If you are a new customer, make sure you take these questions to your Implementations Training Adviser.
(Edited)
Photo of VSI Support

VSI Support

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled I would like to be able to have more than 10 phones in my forwarding numbers..

I would like to be able to have more than 10 phones in my forwarding numbers. When we first signed up with Ring central we was able to add 16 numbers now we cant add any or make changes to this section of our account.
(Edited)
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
Hello VSI Support ,  Please click the like button at the top of this page to show your support for this. 
Photo of nspratt

nspratt

  • 304 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Allow more than 10 simultaneous call forwarding options.

We have need to forward to more than 10 devices simultaneously for one extension. We want all our office phones to ring at the same time. Please allow 20 or more devices in a call queue or forwarding setting for simultaneous forwarding. This will allow anyone in the office to pick up a call to our emergency line after hours.

Also any suggested workarounds until this is implemented would be appreciated.

Thank you!
Photo of DanielB

DanielB

  • 316 Points 250 badge 2x thumb
+1 for this! I would really LOVE (and need) to see this happen. I am am still in my 30-day trial period, and this may be a make or break for us to keep RingCentral as our communications provider.

(voted and followed)
Photo of RC-Installer

RC-Installer, Champion

  • 26,482 Points 20k badge 2x thumb
I never understand why users want so many phones to ring at the same time..There are many ways to control call flow and for my customers having all phones ring all the time is usually not the best approach. The RC system is so powerful and there are so many options available seems crazy that all phones ringing all the time is the only solution Chuck Certified RC Installer Chuck@yoritguy.com
Photo of DanielB

DanielB

  • 316 Points 250 badge 2x thumb
@RC-Installer (Chuck) : While I appreciate your response, I do feel that it's a bit narrow-minded, trying to fit everyone into a single box. I'm also really happy that your customers like your approach, routing calls to the appropriate individuals/departments.

My office runs differently and we have more than 10 people that would like to answer incoming calls. We don't like using auto-attendants or call routing; we want, when our customers call in, to be greeted by a real, live person. 

Hopefully this gives you a different perspective and understanding as to why this would be a useful feature for some RingCentral customers like myself. - Daniel 
Photo of Grasshopper

Grasshopper

  • 60 Points
I agree with both perspectives on this.  We are currently migrating to RingCentral Office@hand.  We are a multi-tenant setup, one (a mortgage company) wants loan officers licensed in specific states to have a chance for incoming leads at the same time (first come first serve).  They have 20 LO's and ringing them at the same time is proving to be feature that RingCentral has yet to master.  On the other side having them ring to an auto receptionist that would then route calls to the same groups might be the solution.  Curious if anyone else has a solution for this scenario.
Photo of BUENDIA

BUENDIA, Alum

  • 436 Points 250 badge 2x thumb
I have a customer that wants to have more than 10 phone to ring simultaneously on their call queue. We hope the limit would increase up to 20.
(Edited)