I need to temporarily forward my fax line to a number outside of RingCentral.

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I have m fax line as a Message-Only extension. I need to forward the phone number assigned to this line to an outside number temporarily. I can't find a way to do this with a Message-Only extension, am not sure if I need to delete this extension and make a new one with the fax phone number and then forward that. Please help!
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Posted 3 years ago

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Nathan Malone, U.S. Tier 3 Support

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Hello Eden,

You don't need to delete the extension, you just need to move the number off the extension and move it to your auto-receptionist. Once there you can set and advanced rule based on called number and forward it to the outside number.