I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore

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I cannot see the text message I received. I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore
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Ester Boctoy

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Posted 3 months ago

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Mary Rose, Official Rep

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Hello Ester!

Just to clarify, the text notification you got, is it through email or you're using the RingCentral App?
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Ester Boctoy

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Hello Mary Rose,

Thank you for reaching out. I am using the desktop app and initially was able to see and reply through it. Same with my mobile app. 
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Mary Rose, Official Rep

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Did you recently upgraded to the new version?