I-Phone App logging me out after a few days of no use

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Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one. 
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Morgan Shimabuku

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  • frustrated.

Posted 10 months ago

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Liam Zhang, Employee

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Due to security concern, users will be logged out if the app was not be opened or no incoming call for 7 days. Currently, there is no setting to change it. 

The workaround is that at least open the app for once in 7 days.
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Julie Sperritt

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I have users who are convinced that their app logs them out when their colleague's doesn't......I am in the process of getting some facts/logs around this but in the meantime s there anywhere where the 7 days is recorded or could it potentially be different for different users?

We are in the UK, using the ring central app on mobiles and desktop.

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Saadet, Employee

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Hey Julie, not that I'm aware of. I think this is across the board.